Quality Analyst

Emerson • Mansfield, OH

2h • Onsite

About The Position

This role is responsible for supporting quality assurance and documentation processes within the company. The Quality Analyst will manage the Emerson document repository, collaborate with teams to develop and maintain procedures, track quality metrics, and assist with various documentation related to service requests and non-conformance reports. The position also involves supporting customer feedback resolution, creating presentations, performing data analysis, and assisting with internal audits. A key aspect of the role is maintaining a safe work environment and recommending improvements for efficiency, cost savings, quality, and safety, while adhering to lean principles and 5S practices.

Requirements

• Demonstrated ability to contribute effectively in a professional environment through relevant education or equivalent work experience
• Exposure to documentation processes, quality systems, or auditing practices (such as ISO9001)
• Experience using digital tools to support documentation, communication, and data analysis (e.g., Microsoft 365 tools such as Excel, Word, PowerPoint, and Outlook)
• Familiarity with document editing and review tools such as Adobe Acrobat
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Commitment to ethical practices, integrity, and accountability
• Bachelor's degree or equivalent work experience

Nice To Haves

• Experience supporting quality assurance or documentation processes in a manufacturing or industrial environment
• Familiarity with document control systems and audit practices
• Confidence working with data and creating clear, informative reports or presentations
• Strong collaboration skills with a constructive and respectful approach to teamwork
• Demonstrated initiative and interest in learning and growing within a quality-focused role

Responsibilities

• Accurately set up, manage, and maintain the Emerson document repository
• Collaborate with quality and production teams to develop, review, and maintain procedures and work instructions
• Track and monitor key quality metrics to support data-informed decision-making
• Support training efforts by helping team members understand procedures, standards, and work instructions
• Assist with documentation related to service requests (SRs), non-conformance reports (NCRs), corrective action requests (CARs), and related processes
• Partner with quality and customer service teams to support customer feedback and complaint resolution processes
• Create presentations using Word and PowerPoint, and perform data analysis using tools such as Excel and Access
• Support internal audits and quality system reviews as needed
• Maintain a clean, safe, and environmentally responsible work environment
• Recommend improvements related to efficiency, cost savings, quality, and safety
• Follow lean principles and 5S practices as guided by leadership
• Adapt to evolving business needs and take on additional responsibilities as required

Benefits

• Ongoing career development
• Mentorship
• Training
• Leadership opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level