Rodent Control Technician

Rigo Pest Prevention•Tucson AZ, AZ

About The Position

Rodent Control Technicians inspect structures and properties for rodent and snake nesting sites and intrusion points, then explain recommended prevention or correction strategies to customers. The role combines customer service, inspections, reporting and estimates, rodent and snake prevention installations, trap monitoring, and cleanup. Technicians represent RIGO PEST to customers and other professionals, communicate with office staff and leadership, and work with teammates to provide quality service. The work is physically active, commonly performed outdoors, and may involve temperature extremes, heights, tight spaces, and travel between customer locations in a company vehicle.

Requirements

Maintain a clean driving record and safely operate a company vehicle in compliance with driving requirements.
Pass the state exam in the applicable category and maintain the license annually.
Complete scheduled daily appointments on time and communicate the schedule with the supervisor.
Keep the service vehicle stocked with required tools, supplies, and personal protective equipment.
Be comfortable working at heights and in tight spaces, and be able to set up, climb, take down, and stow ladders.
Make visual observations and document findings with a company cell phone and iPad.
Communicate findings and recommendations clearly to customers.
Write estimates and reports using company sales development systems.
Follow up with prospects and maintain accurate sales-system notes and dates for pending files.
Demonstrate knowledge and experience with construction materials and application techniques.
Show professional, courteous, tactful, and friendly customer-service skills.
Work respectfully and flexibly with a team, including when schedules are interrupted to help elsewhere.
Pay close attention to detail and handle and apply chemicals and products carefully.
Have the physical strength and stamina for frequent walking, climbing, kneeling, stooping, and crawling, as well as outdoor work in temperature extremes.
Use reasoning and available evidence to identify pests, determine their locations, and select appropriate treatment methods.
Practice safe driving while traveling between customer locations, often in a truck carrying equipment and chemicals.

Responsibilities

Inspect structures and properties, including attics and crawl spaces, for rodent and snake nesting sites and entry points.
Explain inspection findings, service plans, recommendations, and installation schedules to customers.
Prepare detailed reports, graphs, photographs, and estimates using company sales systems; send assigned estimates and reports within 24 hours.
Follow up with prospective customers by phone and email, answer questions, and update pending sales files with notes and dates.
Complete rodent and snake prevention installations using construction materials and company-provided tools.
Clean and remove rodent nesting materials, debris, and nests from attics, crawl spaces, patio islands, pool equipment, and surrounding vegetation; trim or remove cactus as needed.
Set mechanical rodent traps, monitor them, remove captured rodents, and reset traps.
Coordinate follow-ups and trap checks with the office as needed.
Review service agreements, graphs, reports, and diagrams before assigned installations.
Keep the service vehicle clean, organized, and adequately stocked with tools, supplies, and personal protective equipment.
Complete daily appointments on time and communicate schedules with the supervisor.
Communicate promptly and courteously with customers, office personnel, leadership, and team members.
Record visual findings using a company cell phone and iPad, and provide records of chemicals used and where they were applied.
Maintain professional company or work attire and make favorable impressions on customers and other professionals.