Rock Room Cocktail Server (Full Time)

Human Resources Team•Waimea, HI

12d•$16 - $17•Onsite

About The Position

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Requirements

Department of Health TB clearance
Read and write to perform job duties
Must be pleasant, friendly and smiling
Must be at least 18 years of age
Must be able to multi-task
Able to multi-task and organize workload
Able to stand, walk, bend, stoop and reach during most of shift.
Able lift and carry up to 25 lbs.
Able to push and pull up to and over 50 lbs.
Able to manage stressful and challenging situations when dealing with guests
Able to communicate verbally to employees, managers and guests.
Able to communicate over the phone.
Proficient in the use of the resort’s POS system.

Nice To Haves

Able to answer questions regarding the drinks and make recommendations and upsell when possible.

Responsibilities

Welcome guests and greet them in a friendly manner, personalizing the service.
Take orders and serve beverage to patrons.
May take orders for light meals or hors d’oeuvres.
Process orders through the resort’s POS system, following procedures.
Present bill and accept payment according to policy and procedures.
Is responsible for the set-up and cleanliness of lounge and surrounding area.
Must adhere to applicable liquor laws and resort’s service procedures.
Clean tables and chairs and set up seating area for cocktail service.
Able to answer questions regarding the drinks and make recommendations and upsell when possible.
Take drink orders and input all food/beverage orders in the resort’s POS system.
Follow County regulations and hotel policies in serving alcoholic beverages.
Order food from restaurant or room service at guest’s request.
Serve appetizers offer at the bar.
Remove used glasses and clear tables.
Consistently perform tasks as specified on sequence of service standards and SOPs.
Recognize and appropriately respond to irate patrons; contact hotel manager on potential problems.
Recommend the resort’s restaurants and facilities to guests.
Clean and secure lounge and surrounding area at closing.