Rock Administrator/IT Support Technician

CROSSINGS COMMUNITY CHURCH INC•Oklahoma City, OK

28d•Onsite

About The Position

The Rock Administrator/IT Support Technician collaborates with other Rock Administrators to develop ministry tools and provide Rock RMS support for Crossings’ environments and staff. Responsibilities include building and supporting workflows, groups, reports, check-in configurations, security permissions, training, and data-quality processes. This role uses technology to deliver outcomes aligned with Crossings’ mission to reach people for Christ and maintains strong collaborative relationships with internal customers and critical IT service providers. The position also provides Level 1 desktop support to all departments by installing and maintaining hardware, software, and peripherals and by troubleshooting reported computer, network-connectivity, and device issues. The position supports PC and Mac users across a multi-site organization and clinics in the Oklahoma City area and is based at the Oklahoma City location of Crossings Community Church (Crossings or CCC).

Requirements

Solid understanding of Windows and macOS platforms.
Curiosity about technology.
Solid understanding of networked computers in a managed environment.
Basic knowledge of laser printers and common office technology.
Coachable and willing to learn new technology.
Ability to traverse across the campus.
Ability to multitask and prioritize assigned projects to meet deadlines.
Ability to communicate effectively with staff, ministry partners, and vendors.
Self-motivated, with the ability to complete assigned tasks with minimal supervision.
Associate’s degree in Computer Science, MIS, or related degree program or 1 or more years of related experience.
Ability to walk up to a quarter mile and carry equipment or parcels for distances of up to 500 feet.
Ability to lift and carry computers, monitors, servers, equipment, and light furniture weighing up to 50 pounds.
Possess a current, unrestricted driver’s license.
This is a safety-sensitive position in which the employee is responsible for their own safety and the safety of others, including minors.
Drug-free workplace.

Nice To Haves

Mature walk with Christ exhibiting the spiritual gifts of administration/organization, teaching, service/helps with a servant heart.

Responsibilities

Build, configure, and test new Rock features and ministry processes as assigned.
Understand ministry needs and communicate with ministry stakeholders regarding open projects.
Work with a collaborative, growing team to evaluate Crossings’ ministry and operational needs and implement effective solutions.
Become proficient in Rock RMS through implementation, configuration, training, and ongoing learning.
Monitor and maintain data integrity in Rock, including duplicate records, family relationships, inactive records, contact information, campus assignments, group data, and attendance data.
Assist with recurring data-quality audits, cleanup processes, and exception reporting.
Help establish, document, and follow standards for data entry and record maintenance.
Collaborate with ministry departments to identify and correct inaccurate, incomplete, or duplicate data.
Build and maintain Data Views, reports, dashboards, communication lists, and data exports that support ministry operations.
Gather basic reporting needs from ministry stakeholders and translate them into accurate, understandable Rock solutions.
Administer assigned Rock security roles and permissions using least-privilege principles.
Assist with periodic reviews of administrative access, security roles, and access to sensitive data.
Protect confidential member, donor, child, pastoral-care, and benevolence information in accordance with organizational policies.
Assist with testing Rock features, configurations, fixes, and version updates; document results and report identified issues.
Provide Rock onboarding and role-based training for staff and designated volunteers.
Develop and maintain user guides, standard operating procedures, videos, and other Rock training resources.
Communicate relevant Rock changes and reinforce organizational standards and best practices.
Provide follow-up support to improve adoption and appropriate use of Rock.
Configure, test, and maintain Rock check-in areas, schedules, groups, locations, devices, labels, and related settings across all campuses.
Coordinate pre-event check-in readiness testing for weekend services, promotion periods, holidays, and major ministry events.
Support troubleshooting and escalation of check-in issues during services and events.
Maintain check-in configuration standards and recovery procedures.
Become knowledgeable in Microsoft Azure through provided training and by assisting with Crossings’ Azure-hosted Rock environment.
Become knowledgeable in Microsoft SQL and Lava through provided training and assigned Crossings tasks.
Troubleshoot general PC and Mac issues.
Troubleshoot general network-connectivity issues.
Complete user onboarding, role changes, and offboarding for assigned accounts and systems, including Google Workspace, Wrike, and Rock.
Set up new users and train them on Crossings’ PC, Mac, account-security, and network policies.
Configure computers and other assigned devices for new users.
Set up and support employee phone and voicemail services.
Troubleshoot basic wiring issues for phone and Ethernet connections.
Support computers, mobile devices, copiers, printers, check-in equipment, and shared ministry technology.
Deploy, replace, recover, reallocate, and securely dispose of devices in accordance with IT procedures.
Apply operating-system and application updates in accordance with established IT policies.
Troubleshoot multifactor authentication and account-access issues.
Log all work in the help-desk system; prioritize, communicate status, escalate, and close tickets according to established procedures.
Keep asset, equipment-assignment, warranty, licensing, and lifecycle records current.
Identify and escalate phishing attempts, endpoint-security alerts, suspected account compromise, and other cybersecurity concerns.
Escalate network, server, database, security, and application issues that fall outside established Level 1 support procedures.
Document procedures and keep existing documentation current.
Assist in maintaining the highest possible ministry standards and professional ethics in accordance with the goals, Purpose Statement, and Core Values of Crossing.
Support the leadership of CCC, contributing to the spirit of unity among the staff and congregation.
Represent Crossings in civic and ministry-related efforts as approved or requested.
Perform other duties as assigned to fulfill the responsibilities of this position.