IT Support Administrator

Shutterfly • Burnsville, MN

1d • Onsite

About The Position

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for 90 years. The IT End User Compute Administrator is a key contributor to the technology experience that powers our Lifetouch field operations. In this role, you'll maintain and optimize computing environments, provide hands-on technical support, strengthen system security, and help drive continuous improvements across Lifetouch Area Offices and JCPenney Studios. We're looking for a skilled technology professional who combines technical expertise with outstanding customer service, bringing a proactive approach to problem-solving and a talent for building trusted relationships with end users.

Requirements

• Technical/vocational degree in computing, networking, or an equivalent field.
• 5-8 years of technical experience related to systems maintenance, user support, and project management.
• Strong communication and leadership skills with the ability to articulate technical concepts to non-technical end users.
• Knowledge of business processes, change management, and project management methodologies.
• Proficiency in Microsoft Office suite and configuration tools (eg., ADManager)
• Ability to facilitate collaboration, and work across disciplines and organizational levels.

Nice To Haves

• Experience working within IT environments supporting large-scale projects and geographically distributed personnel.
• Knowledge of Lifetouch operations and familiarity with the needs of JCPenney Studios.
• Demonstrated passion for technology and customer service excellence.

Responsibilities

• Collaborate with the System Engineering, FTS personnel, and vendors to deliver end-user solutions aligned with company standards.
• Maintain and troubleshoot system configurations to support business processes, emphasizing reliability, consistency, and compliance.
• Perform configuration, installation, maintenance, and troubleshooting of hardware and software for remote environments.
• Provide technical support for Lifetouch Area Offices and JCPenney Studios to enhance operational efficiency and exceptional customer service.
• Conduct system testing to ensure functionality, security, and compliance with regulations (e.g., PCI standards).
• Document processes, and maintain detailed records of technology operations.
• Implement and support network security measures to protect digital assets and ensure data integrity.
• Participate in large-scale project implementations by providing technical expertise and hands on support
• Assist in change management and project planning, including scope, resources, and time constraints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree