Robotics Systems Support Specialist

Autonomous Solutions • Denver, CO

3d

About The Position

As a Robotics Systems Support Specialist I at ASI, you are responsible for supporting the diagnosis and resolution of technical issues affecting deployed robotic systems under the guidance of senior team members. You contribute to root-cause investigations, documentation, and cross-functional communication to improve system reliability and customer outcomes.

Requirements

• High school diploma or equivalent; associate degree in electronics, mechatronics, or a related technical field preferred.
• 0-2 years of experience working with electromechanical, robotic, or complex technical systems.
• Foundational hands-on troubleshooting skills across hardware and software.
• Basic familiarity with Linux-based environments.
• Ability to read and interpret system logs and structured data with guidance.
• Clear written and verbal communication skills.

Nice To Haves

• Experience supporting autonomous or robotic systems in a field or lab environment.
• Familiarity with robotics sensors, embedded systems, or autonomy stacks.
• Exposure to CAN, networking protocols, or low-level debugging tools.
• Background in systems support, field service, or reliability functions.

Responsibilities

• Assist in diagnosing issues across hardware, software, and electromechanical subsystems by gathering logs, telemetry, and system data.
• Reproduce reported field issues using physical hardware and documented procedures under supervision.
• Support Tier 2 escalations by collecting and organizing diagnostic information for senior engineers.
• Document findings, steps taken, and outcomes in internal tracking and knowledge management systems.
• Collaborate with Field Operations and Engineering teams to communicate issue status and resolution progress.
• Follow established debug guides and troubleshooting playbooks to resolve known failure modes.
• Contribute to the maintenance and improvement of internal documentation, including troubleshooting guides and issue logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees