Robotics Technical Support Specialist

Standard Bots

9d•Hybrid

About The Position

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.

Requirements

Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
Proven troubleshooting skills with mechanical, electrical, or software systems
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Willing to travel occasionally (up to 25%) for training, customer support visits, or team events

Nice To Haves

Working understanding of networking, protocols, and device connectivity
Experience with collaborative robots (cobots) or industrial robot programming
Understanding of machine vision, sensors, or end effectors
Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems

Responsibilities

Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction