Robotics Maintenance & Field Service Technician II / III (Central Region – Texas Based)

Tutor Intelligence•Dallas–Fort Worth, TX

8d•Hybrid

About The Position

Tutor is an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware. Every line of code written at Tutor has a direct impact on the global, physical economy. We are looking for thinkers, builders, and researchers who want to be part of the loop where research and deployment work in lockstep. The role involves being the face of Tutor across the Central U.S., supporting customer sites and keeping robots running. The work directly contributes to improving the technology through diagnosing failures, documenting repairs, and uncovering root causes. The position is available at two levels: Level II, where technicians independently manage preventative maintenance, troubleshooting, repairs, and customer support; and Level III, which includes these responsibilities plus serving as the regional escalation point, handling the hardest diagnostics, and mentoring Level II technicians. The company values mindset over credentials, prioritizing self-direction, accountability, strong customer instincts, and a passion for solving technical problems.

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
Strong mechanical and electrical aptitude.
Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
Ability to read schematics and technical documentation.
Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
Documentation discipline: log work thoroughly and follow SOPs consistently.
Strong communicator who over-communicates by default and is comfortable working async.
Comfortable walking into ambiguous situations, figuring them out, and driving them to resolution without a playbook.
Strong ability to own customer relationships solo.
Self-direction and accountability: manage own schedule, routes, and priorities.
Willingness to travel (~75%).
Based in the Riverside / Inland Empire area (or willing to relocate).
Valid driver's license and authorization to work in the U.S.
Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to.

Nice To Haves

Bachelor's degree in engineering or a related technical field (or equivalent hands-on experience).
Bilingual (English/Spanish).
Robotics or automation experience.
Field service experience.
PLC troubleshooting experience.
ROS, Linux, or networking experience.
Military technical background.
Startup or high-growth company experience.
Fabrication, machining, welding, or 3D printing experience.

Responsibilities

Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities.
Own a territory and support customer sites throughout Texas and surrounding states.
Provide surge support for deployments, preventative maintenance campaigns, and new product introductions nationwide.
Diagnose failures, document repairs, and uncover root causes to feed into product development.
Act as the eyes and ears of the engineering team in the field.
Independently own preventative maintenance, troubleshooting, repairs, and customer support activities (Level II).
Serve as the regional escalation point for the Central U.S., handle difficult diagnostics, and mentor junior technicians (Level III).