Robotics Maintenance & Field Service Technician II / III (Phoenix, AZ)

Tutor Intelligence•Phoenix, AZ

1d•Remote

About The Position

Tutor is an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware. Every line of code written at Tutor has a direct impact on the global, physical economy. The company believes that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. They are characterized by both technical excellence and next-level collaboration and respect. The Robotics Maintenance & Field Service Technician II / III role is a remote, field-based position out of Riverside / Inland Empire, CA, with approximately 75% travel. The technician will be the face of Tutor on the West Coast, responsible for deploying, maintaining, troubleshooting, and improving advanced robotic systems operating in customer facilities across the Western U.S. The mission is to keep the fleet happy and the customers happier, with the work directly feeding into the next generation of the product. There are two levels for this role. As a Level II, the technician will independently own preventative maintenance, troubleshooting, and repairs across their territory. As a Level III, the technician will perform all Level II duties and serve as the regional escalation point for the West Coast, acting as a senior technical voice for difficult diagnostics and a mentor to Level II/I technicians.

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
Strong mechanical and electrical aptitude
Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems
Ability to read schematics and technical documentation
Comfort using multimeters, hand tools, power tools, and diagnostic equipment
Documentation discipline — log work thoroughly and follow SOPs consistently
Strong communicator who over-communicates by default — comfortable working async over Slack and proactive about keeping the team and customers in the loop
Comfortable being uncomfortable — ability to walk into an ambiguous situation, figure it out, and drive it to resolution without a playbook
Strong ability to own customer relationships solo
Self-direction and accountability
Willingness to travel (~75%) and take ownership of problems end to end
Based in the Riverside / Inland Empire area (or willing to relocate)
Valid driver's license and authorization to work in the U.S.
Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems
Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to

Nice To Haves

Bachelor's degree in engineering or a related technical field (or equivalent hands-on experience)
Bilingual (English/Spanish)
Robotics or automation experience
Field service experience
PLC troubleshooting experience
ROS, Linux, or networking experience
Military technical background
Startup or high-growth company experience
Fabrication, machining, welding, or 3D printing experience

Responsibilities

Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S.
Own preventative maintenance, troubleshooting, and repairs across assigned territory (Level II).
Serve as the regional escalation point for the West Coast, handling difficult diagnostics and root-cause investigations (Level III).
Mentor Level II/I technicians (Level III).
Document and root-cause failures to feed into product development.
Manage own schedule, routes, and priorities.
Own customer relationships solo.
Travel approximately 75% of the time.