Robotics Maintenance & Field Service Technician II / III (La Vegas)

Tutor Intelligence•Las Vegas, NV

1d•Remote

About The Position

Tutor is an AI robotics company that deploys its inventions directly into facilities. The Robotics Maintenance & Field Service Technician will be the face of Tutor on the West Coast, responsible for deploying, maintaining, troubleshooting, and improving advanced robotic systems operating in customer facilities across the Western U.S. This role is field-based, primarily out of the Inland Empire, CA, with significant travel. The technician will own a territory, keep robots running, and ensure customer satisfaction. Failures documented and root-caused by the technician will feed directly into product improvement. The role is available at two levels: Level II technicians will independently handle preventative maintenance, troubleshooting, and repairs. Level III technicians will perform these duties and also serve as the regional escalation point for the West Coast, handling the most difficult diagnostics and mentoring junior technicians.

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
Strong mechanical and electrical aptitude.
Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
Ability to read schematics and technical documentation.
Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
Documentation discipline: log work thoroughly and follow SOPs consistently.
Strong communicator who over-communicates by default, comfortable working async over Slack.
Ability to own customer relationships solo.
Self-direction and accountability: manage own schedule, routes, and priorities.
Willingness to travel (~75%).
Based in the Riverside / Inland Empire area (or willing to relocate).
Valid driver's license and authorization to work in the U.S.
Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to.

Nice To Haves

Bachelor's degree in engineering or a related technical field (or equivalent hands-on experience).
Bilingual (English/Spanish).
Robotics or automation experience.
Field service experience.
PLC troubleshooting experience.
ROS, Linux, or networking experience.
Military technical background.
Startup or high-growth company experience.
Fabrication, machining, welding, or 3D printing experience.

Responsibilities

Deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities.
Own a territory of robots and ensure they are running optimally.
Serve as the primary point of contact for customers in the assigned territory.
Document and root-cause failures to feed into product development.
Perform preventative maintenance and repairs on electromechanical systems.
Serve as a regional escalation point for complex technical issues (Level III).
Mentor junior technicians (Level III).