Robotics Field Service Engineer - Future Openings

Formic

42d•$29 - $44•Remote

About The Position

Formic is seeking Robotics Field Service Engineers for future openings across the U.S. This role is part of the Fleet Operations Team, which is responsible for ensuring the uptime and operational performance of Formic's deployed robotic systems. The team works in live manufacturing environments, diagnosing issues, restoring production, and improving system reliability. This role operates at the intersection of robotics, controls, and factory execution, ensuring automation delivers consistent performance. As a Robotics Field Service Engineer, you will be the primary technical owner of Formic's deployed robotic cells. Your responsibilities include diagnosing failures, restoring systems to production, performing preventative and corrective maintenance, and representing Formic within customer facilities. This is a hands-on, high-accountability role in uptime-critical environments that requires strong troubleshooting skills, calm execution during production interruptions, and structured documentation. Your work directly impacts fleet performance, customer satisfaction, and long-term system reliability.

Requirements

3+ years of hands-on field service experience supporting robotic or industrial automation systems
Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
Experience using CMMS platforms to track and report maintenance activity
Comfortable with local travel up to 80% and overnight travel up to 50%
Clear written and verbal communicator capable of producing structured service documentation
Demonstrated commitment to safety and disciplined field execution

Nice To Haves

Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
Prior customer-facing field experience
Spanish language proficiency

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
Provide hands-on technical support to customer operators and maintenance teams
Log service activity, asset updates, and spare part requirements in CMMS systems
Coordinate field scheduling and support with customers, vendors, and internal stakeholders
Monitor system performance remotely using Formic dashboards and fleet tools
Document service work, root cause analysis, and follow-up actions with clarity and precision
Identify recurring failure patterns and escalate systemic risks for broader improvement
Build professional, trusted relationships with plant managers and site personnel
Operate with strict adherence to safety standards, including LOTO and industrial compliance
Participate in RCA sessions, audits, and continuous improvement initiatives
Continuously expand technical depth across robotics, controls, networking, and industrial systems

Benefits

Equity in Formic (stock option program)
Competitive & Uncapped Commission Structure
Comprehensive Healthcare Coverage (Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum)
Additional Insurance Benefits (FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum)
Employee Assistance Program (EAP)
Paid Parental Leave Program (up to 12 weeks)
Company-sponsored 401(k)
Home Office Stipend
Monthly Cell Phone Reimbursement
Paid Time Off (15 days)
Company holidays