Robot Operations Manager

Figure • San Jose, CA

7d • $150,000 - $190,000

About The Position

Figure is an AI robotics company developing autonomous general-purpose humanoid robots intended to perform a range of tasks in home and commercial environments. The company is headquartered in San Jose, California and describes its culture as highly collaborative and hands-on.

The Robot Operations team deploys humanoid robots into real-world environments, maintains reliable operation, and communicates critical issues to engineering. Operators run robots continuously, identify failures, and contribute structured feedback and issue reports to improve system performance. Figure is seeking a Robot Operations Manager to lead and scale this team, support operational excellence and high robot uptime, and coordinate with engineering teams.

Requirements

• At least 6 years of experience leading frontline or technical operations teams in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Experience operating and troubleshooting hardware, robotics, or mechanical systems.
• Excellent communication and organizational skills.
• Experience managing shift-based operations and competing priorities.
• Comfort working hands-on with humanoid hardware and standing for extended periods.
• Ability to thrive in a rapidly evolving environment.
• Availability for immediate travel as operational needs arise.

Nice To Haves

• Experience with robotics or AI data collection.
• At least 10 years of experience leading skilled teams operating complex technology.
• Passion for helping scale the deployment of learning humanoid robots.

Responsibilities

• Build, train, and lead the Robot Operator team.
• Manage 24/7 robot operations, ensuring continuous coverage and successful execution of customer use cases.
• Oversee shift scheduling and frontline operations, including weekend coverage.
• Ensure operators properly identify, document, and escalate issues through Jira.
• Partner with engineering teams to troubleshoot operational and robot performance issues.
• Track operational metrics and drive continuous process improvements.
• Develop onboarding and training programs for new operators.
• Promote a culture of safety, accountability, and operational discipline.
• Support hands-on robot operation and troubleshooting as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed