ROADSIDE SUPPORT SPECIALIST
About The Position
This role acts as the primary point of contact throughout the breakdown process, from the initial call to the final payment of invoices. The specialist analyzes and authorizes repair issues, using discretion to select repair services and approve or deny work. They provide drivers with maintenance options for road breakdowns, serve as a liaison between drivers and their chosen repair shops, and maintain open communication with drivers. The role involves utilizing a software database to find suitable repair shops, notifying relevant departments about shop locations and necessary repairs, and continuously updating departments and drivers on progress and timelines. Additionally, the specialist processes payments for services, ensures all records and invoices are scanned into the software, and handles various dispatch duties, including after-hours driver contact and ensuring timely attention to critical loads and issues. Any other duties as assigned are also part of the role.
Requirements
- High School Diploma or equivalent.
- Previous maintenance and/or customer service experience preferred.
- Knowledge of trucking industry a plus.
- Knowledge of equipment and breakdown/repairs a plus.
Nice To Haves
- Must be customer oriented.
- Must have excellent communication skills.
- Must be able to work in fast paced environment.
- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.
Responsibilities
- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
- Uses discretion to approve or deny what work will be completed
- Provides drivers with options to use for maintenance of break downs while on the road
- Keeps interfacing departments abreast of ongoing situation in timely manner
- Functions as liaison between driver and repair shop of driver’s choice
- Maintains honest and open dialog with the driver at all times
- Utilizes software database to locate shops that can handle the particular problem at hand
- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
- Continually updates interfacing departments and drivers of progress/time frame
- Processes payment for services rendered through com check or accounts payable
- Ensures all records and invoices are scanned into software
- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
- Any other duties as may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
