Remote Roadside Assistance Specialist

NQX • City of Moncton, NB

1d • Remote

About The Position

As a Roadside Assistance Specialist, you will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently. This role is perfect for someone with outstanding communication skills, a talent for negotiating rates with multiple providers, a passion for delivering exceptional support and a keen interest in automotive technologies. Plus, enjoy the flexibility of a remote work environment, allowing you to make a real impact from the comfort of your home.

Requirements

• Fluent English speaker.
• Availability to work Monday to Sunday from 8:30 am to 12:30 am.
• Capacity to work onsite for the first four weeks of onboarding.
• For remote work, a secure, quiet space with high-speed internet (25 MBPS minimum) is required.
• Comfortable navigating multiple systems and handling several tasks at once.
• Excellent communicator, expressing yourself clearly, concisely, and professionally.
• Detail-oriented problem-solver with a keen eye for detail and a passion for helping others.
• Knowledge of automotive technologies.

Nice To Haves

• Passion for delivering exceptional support.
• Keen interest in automotive technologies.

Responsibilities

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Benefits

• Competitive Pay – Earn $18/hour.
• Weekend premiums.
• Flexible Schedules – Full-time positions available, with part-time opportunities.
• Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
• Paid Training & Development – Fully paid training and an excellent support plan.
• Work-from-Home – Equipment provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed