Roadside Support Specialist - Commercial Trucking

Miller Transportation Group • Mount Holly, NJ

5d • Onsite

About The Position

Miller Transportation Group is immediately hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ. Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues. Great position for retired technicians!

Requirements

• Prior hands-on experience in diesel vehicle repair
• Strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions
• Technical School Degree or Associates Degree preferred
• Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided
• Ability to multi-task on the phone and on a computer at same time

Responsibilities

• Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately
• Enter data into company systems to document incident and circumstances
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the serving location and the customer and/or driver
• Manage multiple breakdown situations on a daily basis
• Handle logistics for off-lease trucks that need maintenance and repairs
• Processing invoices as needed for roadside support services
• Other duties as needed

Benefits

• Competitive Compensation: $65,000-$70,000 Salary Range
• Medical insurance with HSA, FSA options
• Paid Time Off
• Advancement Opportunities
• Robust training
• 401/K with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree