Roadside Service Technician, Tow
About The Position
As a Roadside Tow Technician for AAA Oregon/Idaho, you'll operate a AAA-owned service truck (either flat-bed or wheel lift truck) throughout the Portland metro area, responding to roadside assistance requests from AAA members. Your job is to provide exceptional service while helping members safely and efficiently resolve their roadside issues. Whether performing tire changes, fuel delivery, battery service, or minor mechanical repairs, you will be responsible for creating a safe environment for yourself, your teammates, and the members you serve. Our focus is to keep members "On the Go" while ensuring every service call is completed thoroughly with professionalism, sound judgment, and a commitment to safety. AAA is a not-for-profit, service-based organization. Roadside assistance is one of the primary reasons members join and remain with AAA. As a roadside hero, you play a critical role in our success. Your sense of urgency, technical skills, commitment to safe work practices, and desire to help others build trust and create positive experiences for members every day.
Requirements
- Valid driver's license required with an excellent driving record.
- Position does not require a CDL.
- Successful completion of a criminal background screening, DMV background screening, employment verification, and pre-employment drug screen (including cannabis) required.
- Tow Technicians must be 21 years or older.
- Required to obtain a DOT Medical card certification after starting employment.
- Able to balance, bend, kneel, and lift up to 75 pounds.
- Self-motivated with a sense of urgency and desire to help others.
- Ability to problem solve and stay positive and calm under pressure.
Nice To Haves
- 2+ years of driving and customer service experience preferred.
- Previous towing experience is a plus.
Responsibilities
- Operate a AAA-owned service truck (either flat-bed or wheel lift truck) throughout the Portland metro area, responding to roadside assistance requests from AAA members.
- Provide exceptional service while helping members safely and efficiently resolve their roadside issues.
- Perform tire changes, fuel delivery, battery service, or minor mechanical repairs.
- Create a safe environment for yourself, your teammates, and the members you serve.
- Ensure every service call is completed thoroughly with professionalism, sound judgment, and a commitment to safety.
Benefits
- Generous employee and family health and dental insurance (75% employer paid!)
- Up to 9% 401(k) employer contribution
- Life and disability insurance
- Free AAA membership
- Professional advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
