Roadside Automotive Service Technician

AAA Central Penn•Manheim Township, PA

3d•Onsite

About The Position

Stranded Drivers Need Heroes - At AAA Central Penn, that could be you! No experience needed! Ready to take your automotive skills beyond the shop and onto the road? AAA is actively hiring a customer service focused Roadside Automotive Service Technicians to deliver hands-on assistance and make a real impact for members in critical moments. Every call is an opportunity to help stranded drivers get back on track quickly and safely, providing trusted, real-time roadside support when it matters most. Join a high-demand, purpose-driven role where drivers depend on you every day. This second shift position (including some weekends and holidays) offers independence, stability, and meaningful work—all starting at $19.40/hr with additional shift differential opportunities.

Requirements

Basic automotive knowledge or interest, with a willingness to learn hands-on vehicle repair and roadside service skills—training is provided!
Strong problem-solving mindset, with the ability to stay calm, think quickly, and take action to help customers in real-time situations.
Customer service skills and a friendly, professional attitude—you enjoy helping people and creating positive experiences, even in stressful situations.
Clear communication skills, with the ability to explain services and next steps in a way that’s easy for members to understand.
Ability to work independently, manage your time, and stay organized while responding to service calls throughout your shift.
Comfort in a fast-paced, on-the-go environment, where every day is different and urgency matters.
Dependability and a strong work ethic, including punctuality and a commitment to doing the job right the first time.
Ability to work outdoors and perform physical tasks, such as lifting equipment, changing tires, and assisting drivers in various weather conditions.
Safety-first mindset, with the willingness to follow training, procedures, and guidelines to keep yourself and others safe.

Responsibilities

Deliver hands-on roadside assistance by performing on-scene vehicle evaluations, unlocking cars, changing flat tires, delivering fuel, and completing minor automotive repairs—including battery replacements and windshield wiper installs.
Provide expert battery services, including testing, diagnosing, installing, and explaining warranty options—while accurately completing all service documentation.
Respond to real-time service calls as a mobile automotive technician, helping stranded drivers get back on the road quickly, safely, and confidently.
Educate and support AAA members by explaining service options and introducing additional AAA products and benefits that enhance their experience.
Work independently in the field, making sound decisions while following AAA policies, safety guidelines, and quality service standards.
Maintain your work vehicle and equipment, performing daily inspections to ensure tools, safety systems, and supplies are ready for every call.
Deliver exceptional customer service by creating positive, professional, and empathetic experiences—balancing urgency with care on every call.

Benefits

Generous, front-loaded PTO with no waiting or accrual period required
1 personal day for added flexibility
8 paid holidays, including Christmas Eve and New Year’s Eve
Comprehensive health coverage including Medical, Dental, and Vision insurance
Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSA)
401(k) with up to 6% company match—fully vested from day one
Company-paid Life Insurance
Company-paid Long-Term Disability coverage
Up to 3 additional PTO days each year for volunteering and participating in AAA Cares events
Tuition Reimbursement
Free AAA Premier Membership
Discounts on travel, automotive services, batteries, and more