AAA Roadside Service Technician
About The Position
AAA Central Penn is seeking a Customer Service-Oriented Service Technician to join our Automotive team. Service Technicians assist members with vehicle issues on the roadside. This role is considered Essential Duty Personnel and requires working as scheduled, including weekends and holidays, in various weather conditions. We are hiring for second shift positions based out of our Harrisburg and Lancaster locations. This role offers a starting pay of $19.40 per hour plus the opportunity to earn a shift differential. No prior automotive experience is required; strong people skills and a willingness to learn are valued, as training will be provided.
Requirements
- A high school diploma or equivalent.
- A clean driving record and a valid Pennsylvania driver’s license.
- Previous customer service experience.
- Clear, confident communication skills (in person, phone, online).
- A flexible, can-do attitude.
- Tech-savvy skills to navigate systems.
- A motivated and action-oriented mindset.
- Stellar communication skills and the ability to build trust.
- A sharp eye for detail.
Nice To Haves
- Automotive experience
- Genuine passion for helping people in need
- Love for learning new things every day
Responsibilities
- Perform roadside assistance including on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues.
- Handle battery services: test, diagnose, prep, install, explain warranties, and complete documentation.
- Educate customers on service options and introduce them to AAA Central Penn products and services.
- Make independent decisions while adhering to company policies and AAA Quality Standards.
- Report any defects or concerns promptly to a supervisor.
- Maintain assigned vehicle and tools, inspect equipment daily, and ensure safety systems are functional.
- Provide positive, professional, and empathetic customer experiences.
Benefits
- Generous, front-loaded Paid Time Off (PTO)
- 1 personal day
- 8 paid company holidays including Christmas Eve and New Year’s Eve
- Medical, Dental, and Vision benefits
- Health Savings Account (with employer contribution)
- Flexible Spending Account options
- 401(k) with up to 6% company matching
- Fully vested in 401(k) upon first contribution
- Life Insurance at no out-of-pocket cost
- Long Term Disability at no out-of-pocket cost
- Earn up to 3 extra PTO days a year for community volunteering and attending AAA Cares events
- Tuition Reimbursement
- Free AAA Premier Membership
- Discounts and perks (travel, branch services, car batteries, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
