Roadside Assistance Technicians - 2nd Shift

AAA Club Alliance • Cincinnati, OH

2d • Onsite

About The Position

AAA Cincinnati is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside ; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Nice To Haves

• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
• Mobile Battery Technicians sell, install, test, and perform battery warranty services for Members.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Benefits

• A competitive base rate of $21/Hour to $22.50/Hour (based on position and experience)
• 2nd Shift includes an additional 10% Shift Differential
• Plenty of overtime during peak season
• Monthly bonuses (potential to make up to an additional $300 per month)
• Over 3 weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with company match
• Medical, Dental, Vision and Prescription Coverage
• FREE AAA Membership
• Tuition Reimbursement
• Paid Training
• Uniforms and tools provided
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED