Roadside Assistance Dispatcher

Avis Budget Group • Tukwila, WA

1d • Onsite

About The Position

Do you stay organized under pressure and enjoy coordinating solutions that help customers get back on the road quickly? If you’re detail oriented, comfortable multitasking, and enjoy working in a fast-paced environment, join our driven Avis Budget Group team. You will coordinate the dispatch of emergency roadside services (ERS) to our customers through our outside vendors, playing a key role during time-sensitive situations. You will ensure the highest level of customer service is provided by tracking ERS calls, communicating clearly with customers and vendors, and coordinating with internal teams to meet customer needs. Depending on location, this may include dispatching a tow truck or replacement vehicle and preparing and compiling reports to support operational performance.

Requirements

• Valid Driver’s License
• Effective verbal and written communication skills
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced, service-focused environment
• Familiarity with Microsoft Office suite of applications (Excel, Word)
• Willingness to work near a mechanical shop with moderate noise
• Flexibility to work all shifts
• Must be able to continuously sit, talk, hear/listen and type
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

Nice To Haves

• 6 months dispatcher, logistics, or coordination experience in a fast-paced environment is a bonus

Responsibilities

• Coordinate the dispatch of emergency roadside services (ERS) to customers through outside vendors.
• Track ERS calls.
• Communicate clearly with customers and vendors.
• Coordinate with internal teams to meet customer needs.
• Dispatch a tow truck or replacement vehicle (depending on location).
• Prepare and compile reports to support operational performance.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed