French Bilingual Roadside Assistance - Remote (Ontario, Canada)

U-Haul•Burlington, ON

1d•Remote

About The Position

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

Requirements

Fluent in both English and French.
Complete Criteria Assessments: Tech Skills + Game.
Ability to express sympathy, empathy, and compassion.
Critical thinker and ability to adapt.
Intermediate keyboarding and computer skills.
Active and Attentive listener.
Ability to type while talking (40 WPM or higher is a plus).
Ability to formulate sentences through written text.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. and Canada geography.
General knowledge of how to map a location using various programs or applications.
Willingness to incorporate feedback to constantly improve performance.
Possess can-do-confidence.
Must reside in Ontario, Canada.
Must have a personal home computer that meets technical requirements.
Must have a private, quiet workspace at home.
Child-care and/or dependent arrangements must be made as if working in-person; cannot be on-call care for others during work hours.

Nice To Haves

Enjoy helping people and providing solutions in real-time.
Dependable team player with a positive attitude.
Aptitude to work in a critical thinking atmosphere.
Enjoy a self-paced, educational work environment.
Enjoy speaking with and helping people.
Empathetic and solution oriented.
Comfortable with eLearning and remote leadership management.
Comfortable navigating multiple computer programs at one time.

Responsibilities

Handle incoming customer calls.
Initiate outbound calls to customers, roadside assistance service providers, and other personnel.
Provide support and expertise to assist customers.
Follow established methods and procedures.
Handle all files with calm urgency, professionalism, and care.
Meet all quality-related metrics and goals.