AAA Roadside Assistance Drivers

AAA Mid-Atlantic•Woodlawn, MD

3d•Onsite

About The Position

AAA Roadside Assistance Drivers are dependable and empathetic individuals who love to help others by changing flat tires, jump-starting car batteries, or towing vehicles. This role involves working outdoors in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan with company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities are available.

Requirements

Must be at least 21 years old.
Completion of a high school diploma or equivalent.
Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.
Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Nice To Haves

3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Responsibilities

Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
Sell and install car batteries (Mobile Battery position only).
Communicate with members effectively to keep them informed and to ensure their safety.
Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
Other duties as assigned

Benefits

Competitive hourly rate of $22.05 to $24.70 based upon on experience and position
10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!)
Overtime opportunity during peak season
Monthly bonuses (potential to earn up to an additional $300 month!)
Generous Paid Time Off (PTO)
Paid Holidays
401(k) plan with company match
Health, Dental, Vision, & Prescription Coverage
FREE Life Insurance
FREE AAA Membership
Tuition reimbursement up to $5250/year
PAID training
PAID uniforms and tools provided
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year