Roadside Assistance Driver - Battery (58671)

AAA Northeast•West Springfield Town, MA

1d•Onsite

About The Position

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position is also responsible for providing safe and best-in-class roadside service solutions for AAA members and ensuring positive member experiences in a Battery vehicle as assigned by management. Battery Service Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, and provide jump starts, flat tire replacement, vehicle entries, and other related services. They test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues. Battery Service Technicians achieve club performance standards for go rates and membership satisfaction. This position is also responsible for providing safe and world-class on-the-go roadside service solutions for AAA members and ensuring positive member experiences in a Battery Service Vehicle while achieving performance standards and member satisfaction rates.

Requirements

High School GED required
At least 21 years of age required
Active and valid driver’s license issued by only one state or jurisdiction Required
Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required

Nice To Haves

post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is preferred

Responsibilities

Responds to Member’s request for service
Accepts calls and responds to Dispatch or members with ETA to destination; calls members to clarify the location and the potential vehicle issue when appropriate.
Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).
Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.
Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provides referrals to AAR-approved facilities.
Maintain minimum performance standards in conversion, testing, and installs.
Provides efficient minor mechanical assistance (if trained and equipped) and battery service
Responds to dispatch calls and performs diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
Makes a preliminary determination of the best course of action based on all information collected about the situation.
Asks for assistance if unsure about a certain situation.
Performs battery testing on member’s vehicles utilizing specialized battery testing equipment.
If necessary, performs maintenance on battery terminals, determines whether the battery needs boosting or replacement.
Provides battery boost as appropriate; performs proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on-the-spot; follows all safety procedures in accordance to Club policies and procedures.
If towing is required, call for tow.
Maintains AAA high standard of service and image
Maintains service vehicle and equipment in good safe working order (conducts safety checks); maintains an inventory of tools and products to ensure all service calls can be completed.
Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is to be towed (subject to Club policies and procedures).
Operates laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
Inspects and maintains the appearance and general mechanical condition of the assigned vehicle; restocks sold batteries, tests new stock to ensure the condition of batteries; disposes of obsolete batteries following procedures for disposal of hazardous waste; inventories all electronic testing equipment.
Certifies to operate a Battery Service Vehicle by attending the required training prior and refreshers annually.
Other duties may be assigned.