Road Service Technician

Alta • Waukegan, IL

4d

About The Position

The Road Service Technician performs mechanical work and welding on construction equipment at company shops or customer job sites. A journeyman technician is expected to complete this work safely, efficiently, capably, and professionally. The equipment serviced includes products under 110 horsepower, such as loader backhoes, skid steers, mini-excavators, small loaders, landscape equipment, trailers, rollers, and air compressors. This is a full-time union position at the Waukegan, Illinois branch and is part of Local 701. The stated base pay range is $25.65–$42.75, based on experience; benefits and potential bonuses are not included in that range. Overall compensation depends on factors including location, skillset, education, and experience.

Requirements

• Knowledge of engine internals and mechanical equipment relevant to the equipment being serviced.
• Excellent customer service, problem-solving, and safety skills.
• Valid driver's license and ability to drive a pickup truck and trailer.
• Must supply tools needed to work on assigned equipment.
• Ability to lift 90 pounds 75% of the time to load and unload repair equipment.

Responsibilities

• Perform service tasks assigned by the service manager or shop superintendent.
• Keep current with changes to equipment models sold and serviced by the distributor.
• At the end of each shift, report each service call or repair, including customer and equipment details, hours worked, travel time, work performed, problems encountered, time required, and parts, equipment, and supplies used.
• Provide complete reports on warranty situations handled.
• Keep the immediate work area clean and orderly.
• Notify the service manager or service writer of additional work required on a unit.
• Notify the service manager or branch manager if shop equipment or a vehicle is unserviceable or presents a safety hazard.
• Return special tools to their proper location at the end of each shift, clean and ready for use.
• Review parts and service bulletins for the equipment the technician is responsible for repairing.
• Conduct oneself around customers in a manner that maintains a good opinion of the company and service department.
• Take opportunities to attend schools and training sessions to upgrade technical competence.
• Perform other duties prescribed by the service manager.
• Work safely at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed