Road Call Center Agent
About The Position
Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers’ safety. Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues. Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment. Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits. Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.
Requirements
- Communicates effectively.
- Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 pounds as required.
- Uses computers and software programs proficiently.
- High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Mechanical experience a plus
Responsibilities
- Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.
- Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
- Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.
- Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.
- Outstanding customer service and follow-up skills.
- Receives and carries out instructions.
- Maintains regular and predictable attendance.
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
