Road Assist Advisor
About The Position
This role involves managing unscheduled breakdowns and coordinating emergency repair assistance across the U.S. The advisor will route drivers to trusted vendors or service centers, make decisions for the fastest and most cost-effective repair solutions, and keep drivers informed. Responsibilities include tracking events, documenting status, communicating repairs, escalating issues, and keeping operations updated. The role also requires responding to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries. Additionally, the advisor will be responsible for accurate reporting, real-time problem-solving, and coordination across maintenance, safety, and operations, as well as handling calls, emails, and questions from operators, customers, and internal teams.
Requirements
- High school diploma required
- Experience in logistics, repair coordination, or dispatch preferred.
- Excellent multitasking skills
- Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
- Composed and clear communicator, even when everything’s on the line.
- "All In to Win" mindset
Nice To Haves
- Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
Responsibilities
- Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
- Route drivers to trusted vendors or service centers using our extensive network and database.
- Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
- Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
- Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
- Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
- Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.
Benefits
- 120 hours of PTO on your very first day.
- Full benefits package: medical, dental, vision, company-paid disability and life insurance.
- 401(k) with match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
