RN-Urgent Care

GHC-SCW•Madison, WI

About The Position

The Registered Nurse (RN) – Urgent Care provides patient education and telephone triage through the Nurse Advice Center, and assists patients and Urgent Care staff in the clinic. The RN assesses patient needs, fulfills team patient-care needs, serves as a resource to team patient-care staff, and participates in departmental support functions. The RN may be assigned to a charge nurse rotation, providing leadership and guidance to Urgent Care staff. The position is regularly exposed to blood-borne pathogens, diseases, and cleaning and sterilization solutions. The position works under the general supervision of the Clinic Manager and receives direction, guidance, and supervision from the Urgent Care Supervisor. Practitioner staff may delegate activities within the RN’s scope of practice. The incumbent follows organizational and departmental policies, strives for high-quality and timely work, and represents the organization positively. GHC-SCW describes itself as a cooperative grounded in collaboration, community involvement, innovation, belonging, equity, and inclusion, with a mission to partner with members and communities to maximize health and well-being.

Requirements

Valid Wisconsin Registered Nurse license.
Valid Wisconsin driver license or ability to travel to various work sites; personal transportation is expected.
Possession of, or eligibility for, a valid Healthcare Provider CPR/AED certificate; certification must be obtained within four months of employment.
Knowledge of scientific nursing principles, methods, and techniques to support quality decision-making.
Maintain current knowledge of nursing trends, techniques, and certifications, and participate in pertinent continuing education.
Ability to perform clinical skills that may include IV therapy, injections, and wound care.
Ability to educate patients and families about disease, care, treatments, and follow-up.
Excellent verbal, written, and listening skills in person, by phone, and online through MyChart.
Strong nursing assessment skills and ability to recognize symptoms and problems.
Ability to be resourceful and flexible in emergencies and prioritize changing patient conditions.
Knowledge of interviewing practices and techniques for gathering information.
Excellent customer service and interpersonal skills; culturally sensitive approach with a diverse patient population.
Leadership skills, ability to provide individual and small-group problem-solving guidance, and ability to delegate tasks.
Ability to learn and use computer applications, including MS Office, electronic medical records, and scheduling applications.
Type at least 30 words per minute with minimal errors.
Knowledge of medical records and documentation requirements; basic understanding of, or ability to learn, reimbursement and insurance practices for medical care.
Ability to maintain good working relationships with patients and staff, protect patient confidentiality, and follow HIPAA requirements.
Ability to work as a team member and demonstrate good organization in clinical care delivery.
Ability to remain calm and resourceful in emergency situations and maintain a professional demeanor.
Ability to climb, stoop, kneel, and crouch.
Ability to bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
Ability to stand and/or sit for prolonged periods; continuous standing and transporting with occasional sitting is also specified.
Ability to speak clearly, hear conversation, and see with corrected near and far vision, color vision, and depth perception on a frequent basis.

Nice To Haves

Experience with EpicCare EMR is desirable.

Responsibilities

Provide patient education and telephone triage through the Nurse Advice Center.
Provide RN assistance to patients and Urgent Care staff in the clinic.
Assess patient needs and fulfill team patient-care needs.
Serve as a resource to team patient-care staff.
Participate in departmental support functions.
May serve in a charge nurse rotation, providing leadership and guidance to Urgent Care staff.
Assist with procedures performed in the clinic.
Educate patients and families about diseases, care, treatments, and follow-up.
Maintain quality, safety, and infection-control standards, patient confidentiality, and appropriate documentation.
Follow organizational and departmental policies and represent the organization positively.