RN - Triage

Cherry Health • Grand Rapids, MI

2d • Onsite

About The Position

This is a full time, benefit eligible, position typically working Monday - Friday 8am - 5pm onsite at our downtown Grand Rapids location. This position is responsible for participating in patient assessment and providing care, education, and instruction to patients using symptom-based telephone triage. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.

Requirements

• Basic Life Support / CPR training according to requirements of license and/or certification.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self-direction.
• Ability to work effectively and efficiently under tight deadlines and high volumes.
• One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Registered Nurse in the State of Michigan

Nice To Haves

• Working knowledge of computers and their applications preferred.

Responsibilities

• Complete patient assessment, education and, as appropriate, patient scheduling telephonically.
• Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.
• Ensure call-backs are made as appropriate.
• Document nursing action in medical records utilizing defined standard.
• Participate in the quality assurance program for Contact Center.
• Meet personal/team qualitative and quantitative targets for Contact Center.
• May be required to translate other languages if applicable.
• Understand and adhere to CSHS’s compliance standards as they appear in CSHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state and CSHS’s regulations, laws, and policies as they presently exist and as they change or are modified.
• Strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level