RN Triage - Hybrid

Central Ohio Urology Group•Columbus, OH

20d•Hybrid

About The Position

The Telephone Triage Nurse provides telephone triage, nursing assessments, and professional nursing care for patients in accordance with established standards and practices. The role supports the company’s vision of delivering excellent and effective care across urologic modalities and building patient and physician satisfaction and loyalty. The nurse responds to patient calls, assesses medical needs, documents patient conditions and responses to medications and treatments in electronic medical records, and handles calls for designated providers and the provider queue. The role also includes providing instructions about medications, treatments, specimen collection, and tests; arranging testing, procedures, and admissions; educating patients about lifestyle changes; and advocating for patients within the medical system. The position operates in a professional office environment and uses standard office equipment. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The listed physical demands include frequent standing, walking, sitting, hand use, reaching, stooping, kneeling, crouching, crawling, and talking or hearing; lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.

Requirements

Graduate of an accredited school of nursing.
Two years of professional nursing experience in a medical practice setting.
Possession of an RN license in the state of Ohio.
Excellent verbal and written communication skills.
Ability to solve practical problems and work with concrete variables in situations with limited standardization.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.

Nice To Haves

Experience in a urology practice, clinic, or hospital-based health center is preferred.

Responsibilities

Respond to incoming patient telephone calls and ask appropriate questions to assess medical needs.
Record clear and concise notes about patients’ conditions and reactions to drugs and treatments in electronic medical records.
Receive inbound direct calls for designated providers and calls from the queue for all providers.
Instruct patients regarding medications, treatment, collection of samples and tests.
Arrange patient testing, procedures, and admissions.
Educate patients about possible lifestyle changes that may promote optimal health.
Function as a patient advocate within the medical system.