RN Triage - Urgent Care

Sanford Health•Fargo, ND

2d•$30 - $45•Remote

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves answering patient inquiries over the telephone, assessing the severity of symptoms, and guiding patients to the appropriate level of care. The position also includes scheduling appointments, documenting patient information, maintaining triage protocols, and educating patients. The role may involve using various communication technologies depending on the department.

Requirements

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside.
Within first 30 days of employment, all requirements to obtain license needed for role is completed.
Obtains and subsequently maintains required department specific competencies and certifications.

Nice To Haves

Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Bachelor’s Degree in nursing preferred.
One year of healthcare experience preferred.

Responsibilities

Answers patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs according to triage algorithms.
Guides the patient to the appropriate level of care; schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians.
Documents information provided to patients during triage in health record systems; records patients health conditions for follow-up patient care.
Maintains and develops triage protocols; ensures patients' healthcare information is updated on time.
Educate patients based on calls that come in.