Triage RN

CHAS Health • Spokane, WA

1d • Onsite

About The Position

Improve the overall health of the communities we serve by enhancing access to nurse-driven medical advice and guidance. This role provides direct support to the call center for incoming patient phone calls with a variety of clinical questions and needs. The Triage RN facilitates patient care, documents all communication into the electronic health record, and uses accepted medical protocols to teach self-care to patients and give medical advice. This position determines priority of care based upon physical and psychosocial needs, as well as factors influencing patient flow. The Triage RN coordinates with Providers and Medical Assistants to ensure that timely treatment/response is provided to patients and outreaches to coordinate care for patients with gaps in care, including patients recently discharged from hospitals. The role also performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• Valid RN license in the state of Washington, with RN license eligibility in Idaho.
• Two-year degree in nursing required.
• Excellent customer service skills and compassion for patients required.
• Excellent ambulatory medicine clinical knowledge.
• Computer skills required with the ability to document electronically clearly and efficiently, using medical terminology and accurate spelling.
• Excellent oral communications skills required.
• Must be able to work well with the team and independently.
• BLS (CPR/AED) required.
• Commitment to supporting a safe and respectful environment is required.
• Required to sit for greater than 50% of the day, and stand and be mobile at least 25% of the time.
• Required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms.
• Climbing, balancing, stooping, kneeling or crouching occurs less than one-third of the time.
• Communicating by talking / hearing occurs over two-thirds of the day, with a large amount of this occurring over the telephone.
• Amount of time spent lifting or exerting force is less than one third of the time for up to 25 pounds.
• Rarely is there a need to lift more than 25 pounds.

Nice To Haves

• Bachelor’s degree in Nursing preferred
• Previous experience in triaging and community health environment preferred.
• Experience with electronic health record strongly preferred.

Responsibilities

• Provides direct support to the call center for incoming patient phone calls with a variety of clinical questions and needs.
• Facilitates patient care, and documents all communication into the electronic health record.
• Uses accepted medical protocols to teach self-care to patients and give medical advice.
• Determines priority of care based upon physical and psychosocial needs, as well as factors influencing patient flow.
• Coordinates with Providers and Medical Assistants to ensure that timely treatment/response is provided to patients.
• Outreaches to coordinate care for patients with gaps in care including patients recently discharged from hospitals.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance —enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment —let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement —we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree