RN | Triage Call Center | PRN Status

Logan Health • Kalispell, MT

2d

About The Position

This position provides primary care to patients, including assessment, treatment, care planning, and medical care evaluation. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Logan Health is looking for an RN to be part of our Triage team! What you'll be doing: Provide telephone-based clinical triage and symptom assessment Determine appropriate level of care and next steps Review patient history and document accurately and timely in the EMR Collaborate with providers and clinical care teams Educate patients and deliver clear instructions Prioritize urgent and high-risk calls Manage message routing and escalation Work efficiently in a fast-paced, multitasking call center environment

Requirements

• Current Montana RN license or a multi state compact license with authorization to practice nursing within the state of Montana; required.
• Minimum of two (2) years’ experience in similar position within a medical setting (eg, physician office, clinic, or hospital) required.
• Possess knowledge of professional nursing theory, medical terminology and principles of professional nursing practice to administer and evaluate patient care.
• Healthcare Provider (HCP) CPR and/or BLS certification required as dictated by each practice/service line. Additional certifications may be required as applicable to assigned area(s).
• Understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to, HIPAA guidelines.
• Knowledge of equipment, supplies, and instruments used in a medical office; simple routine clinical laboratory methods, universal blood and body fluid precautions.
• Must have knowledge of OSHA rules and regulations, established protocol for storing poisons, narcotics, acids, caustics, and flammable items; restriction imposed by various manage care carriers, various forms inherent to profession.

Nice To Haves

• BSN degree preferred.
• Experience in assigned area(s) preferred.

Responsibilities

• Provide telephone-based clinical triage and symptom assessment
• Determine appropriate level of care and next steps
• Review patient history and document accurately and timely in the EMR
• Collaborate with providers and clinical care teams
• Educate patients and deliver clear instructions
• Prioritize urgent and high-risk calls
• Manage message routing and escalation
• Work efficiently in a fast-paced, multitasking call center environment
• Develops, implements and coordinates individualized, goal directed nursing care to patients through the use of the nursing process as appropriate for RN’s as applicable to the assigned area(s).
• Maintains nursing standards of care and responds to changing workloads and patient conditions by: remaining calm, making objective assessments, prioritizing, and asking for assistance as appropriate.
• Transcribes and implements provider orders and treatments both verbal and written accurately and efficiently as noted by chart reviews and observation.
• Consistently problem solves issues affecting patient care.
• Exhibits a thorough practice of infection control procedures per policy and procedure as applicable to the assigned area(s).
• Identifies, verbally evaluates, and reports identified reaction changes in the stated physical and mental conditions of patients.
• Documents all encounters with patients seeking health advice according to organizational standards, while clearly demonstrating the nursing process.
• Provides individual instruction and education to patients and families concerning health and medical needs per department protocol and as applicable to assigned area(s).
• Assesses and anticipates the needs of the patient, and coordinates the necessary interventions as defined by policy, procedure and the written/verbal orders of the provider as applicable to assigned area(s).
• Consistently problem solves issues effecting patient care.
• Maintains regular and consistent attendance as scheduled by department leadership.

Benefits

• PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program.
• Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.

What This Job Offers

• Career Level: Mid Level