Clinical Call Center RN- PRN

Erlanger • Chattanooga, TN

3d • Remote

About The Position

A registered professional nurse employed by Erlanger Medical Center. The Medical Call Center nurse is responsible for the indirect care of the patient through information given telephonically. The employee must be able to demonstrate the knowledge and skill necessary to assess the level of urgency of healthcare needs by phone utilizing a computerized LVM algorithm system for telephone triage. The ability to evaluate problems and symptoms, select appropriate guidelines or protocols, determine urgency levels for advice, and implement and evaluate plans of care is essential. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures. The ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate is also required. The ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies is necessary. Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or in writing. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.

Requirements

• Graduate from an accredited School of Nursing.
• Knowledge of general nursing principles and practice skills.
• Knowledge of organizational functions, policies, and regulations.
• Knowledge of current trends and new developments.
• Knowledge of principles and practices of nursing, applicable to those areas requiring special education.
• Computer and keyboard skills required.
• Three year's experience in pediatrics.
• Current licensure to practice nursing in the state of Tennessee.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures.
• Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation.
• Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.

Nice To Haves

• Pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.

Responsibilities

• Indirect care of the patient through information given telephonically.
• Assess level of urgency of healthcare needs by phone utilizing a computerized LVM algorithm system for telephone triage.
• Evaluate problems and symptoms, select appropriate guidelines or protocols, determine urgency levels for advice, and implement and evaluate plans of care.
• Assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures.
• Assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation.
• Accurately phone prescriptions to pharmacies when appropriate.
• Operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.

What This Job Offers

• Career Level: Senior