Bilingual Postpartum Call Center RN, PRN

University of Arkansas System • Little Rock, AR

1d • Hybrid

About The Position

Join our Arkansas Center for Women & Infants’ Health (ACWIH) as a Postpartum Call Center (PPCC) RN! Our PPCC RNs play a vital role in supporting postpartum women by conducting proactive outreach within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This role provides a flexible hybrid work setting, mainly permitting remote work. Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.

Requirements

• Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
• Bilingual (English/Spanish)
• Proficiency in using call center technology and scheduling systems.
• Proficiency with computers (preferably MS Office).
• Telephone etiquette skills.
• Proficiency in clinical decision-making and patient triage.
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
• Knowledge of postpartum care practices and patient support strategies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in patient care documentation.
• Flexibility to adapt to varying workloads and patient needs.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
• Must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Call center experience.
• Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
• Availability for Weekend coverage preferred. Call shift options are available on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m., with flexibility to work 4 to 8-hour per shift on either weekend day.

Responsibilities

• Triage and follow-up for targeted patients via phone, email, and EMR
• Tracking all Call Center calls, referrals, and case-managed patients
• Supporting Call Center program evaluations
• Fostering clear communication among the center, UAMS, and statewide physicians/offices
• Providing reports and analyzing care factors to boost quality and efficiency
• Managing tasks with expertise, including setting goals and timelines, prioritization, and collaboration

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree