Clinical Call Center RN- PRN

Erlanger Health System • Chattanooga, TN

17h • Remote

About The Position

A registered professional nurse employed by Erlanger Medical Center. The Medical Call Center nurse is responsible for the indirect care of the patient through information given telephonically. The employee must be able to demonstrate the knowledge and skill necessary to assess the level of urgency of healthcare needs by phone utilizing a computerized LVM algorithm system for telephone triage. Ability to evaluate problems and symptoms, select appropriate guidelines or protocols, determine urgency level for advice, and implement and evaluate the plan of care. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures. Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate. Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies. Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.

Requirements

• Graduate from an accredited School of Nursing
• Current licensure to practice nursing in the state of Tennessee.
• Knowledge of general nursing principles and practice skills
• Knowledge of organizational functions, policies and regulation
• Knowledge of current trends and new developments
• Knowledge of principles and practices of nursing, applicable to those areas requiring special education.
• Computer and keyboard skills required.
• Three year's experience in pediatrics.

Nice To Haves

• Pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.

Responsibilities

• Indirect care of the patient through information given telephonically.
• Assess level of urgency of healthcare needs by phone utilizing a computerized LVM algorithm system for telephone triage.
• Evaluate problems and symptoms, select appropriate guidelines or protocols, determine urgency level for advice, implement and evaluate the plan of care.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures.
• Assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation.
• Accurately phone prescriptions to pharmacies when appropriate.
• Operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree