RN TRANSFER COORDINATOR - COORDINATION CENTER

Froedtert•Menomonee Falls, WI

13d•Hybrid

About The Position

The RN Transfer Coordinator facilitates emergency and non-emergency patient transfers to Froedtert Hospital, Froedtert Menomonee Falls Hospital, Froedtert West Bend Hospital, and Froedtert Community Hospitals. The coordinator promptly and courteously handles transfer requests, gathers pertinent clinical information from sending providers, and works with sending providers and accepting physicians to determine the appropriate level of care and location, transport mode, and type of unit. The role requires knowledge of EMTALA regulations for emergency department transfers and serves as a resource to key stakeholders. The coordinator prioritizes transfers according to patient acuity and clinical information while following established hospital workflows and protocols. They document transfer discussions in EPIC and collaborate with physicians, nursing, admitting, and hospital patient-flow teams to arrange timely placement and optimize occupancy. The role also facilitates consultation requests between outside providers and Froedtert & MCW physicians, participates in conference calls, documents on behalf of providers, and addresses resulting transfer needs. For shifts between 0000 and 0800, the coordinator is cross-trained to assist with patient phone triage when needed. This is a hybrid position based at the Woodland Prime 400 facility in Menomonee Falls, Wisconsin. The schedule specifies four eight-hour shifts monthly, including two weekend shifts and one major and one minor holiday.

Requirements

At least four years of nursing experience, including at least three years in acute care nursing.
Current Wisconsin Registered Nurse license or a multistate nursing license from a participating Nurse Licensure Compact state.
Ability to prioritize and make decisions using discretion and independent judgment in a fast-paced environment.
Ability to communicate and collaborate effectively with providers and other care-team members.

Nice To Haves

Previous critical care or emergency department experience as a registered nurse.
Bachelor of Science in Nursing.

Responsibilities

Facilitate emergency and non-emergency patient transfer requests to Froedtert hospitals and community hospitals.
Collect pertinent clinical information from sending providers, including diagnoses, test results, treatment plans, medical and surgical history, and the reason for transfer.
Work with accepting physicians and sending providers to determine appropriate level of care, location, transport mode, and unit type.
Prioritize transfers based on patient acuity and clinical information, following hospital workflows and protocols.
Apply knowledge of EMTALA regulations for emergency department transfers and serve as a resource to stakeholders.
Document transfer discussions and information in EPIC.
Collaborate with physicians, nursing, admitting, and hospital patient-flow teams to support timely transfers and patient placement.
Work with hospital patient flow to optimize placement and hospital occupancy.
Facilitate outside-provider consultation requests with Froedtert & MCW physicians, participate in conference calls, document on providers’ behalf, and attend to resulting transfer needs.
Assist with patient phone triage when needed on shifts between 0000 and 0800.
Communicate and cooperate with team members to accomplish the workload and participate in difficult or critical situations as needed.

Benefits

Paid time off.
Career pathways, career tuition assistance, and continuing education opportunities.
Academic partnership with the Medical College of Wisconsin.
Referral bonuses.
403(b) retirement plan.
Medical, dental, vision, and life insurance.
Short- and long-term disability coverage.
Free workplace clinics.
Employee assistance programs.
Adoption assistance.
Healthy Contributions.
Care@Work.
Moving assistance.
Discounts on gym memberships, travel, and other work-life benefits.