RN TRANSFER COORDINATOR -COORDINATION CENTER

Froedtert•Menomonee Falls, WI

6d•Hybrid

About The Position

The RN Transfer Coordinator facilitates emergency and non-emergency patient transfers to Froedtert Hospital, Froedtert Menomonee Falls Hospital, Froedtert West Bend Hospital, and Froedtert Community Hospitals. The coordinator gathers relevant clinical information from the sending provider, including diagnoses, diagnostic test results, current treatment plans, medical and surgical history, and the reason for transfer. In collaboration with accepting physicians and sending providers, the coordinator uses discretion and independent judgment to determine an appropriate level of care and location, transport mode, and type of unit. The role requires knowledge of EMTALA regulations for emergency department transfers and the ability to serve as a resource to stakeholders. The coordinator prioritizes transfers based on patient acuity and clinical information, follows established workflows and protocols, and may participate in difficult or critical situations. Transfer discussions are documented in EPIC. The role collaborates with physicians, nursing, admitting, and hospital patient flow teams to support timely transfers and appropriate patient placement while optimizing hospital occupancy. The coordinator also facilitates consultation requests between outside-facility providers and Froedtert & MCW physicians, participates in conference calls, documents on behalf of providers, and addresses resulting transfer needs. When working shifts between 0000 and 0800, the coordinator is cross-trained to assist with patient phone triage as needed. This is a hybrid, 0.5 FTE position with 20 standard hours per week. Shifts are a mix of 1200–2030 and 1300–2130 on weekdays, with every third weekend from 1300–2130 and holidays as assigned.

Requirements

At least 4 years of nursing experience, including at least 3 years in acute care.
Associate degree in nursing.
Current Wisconsin Registered Nurse license or a multistate nursing license.

Nice To Haves

Previous critical care or emergency department experience as a registered nurse.
Bachelor’s degree in nursing.

Responsibilities

Coordinate emergency and non-emergency patient transfer requests to Froedtert hospitals and community hospitals.
Collect pertinent clinical information from sending providers, including diagnoses, test results, treatment plans, medical and surgical history, and reasons for transfer.
Collaborate with accepting physicians and sending providers to determine appropriate level of care, location, transport mode, and unit type.
Prioritize transfers based on patient acuity and clinical information while following hospital workflows and protocols.
Document transfer-related discussions in EPIC.
Collaborate with physicians, nursing, admitting, and hospital patient flow teams to facilitate timely transfers and appropriate patient placement.
Work with hospital patient flow to optimize placement and hospital occupancy.
Facilitate outside-provider consultation requests with Froedtert & MCW physicians, participate in conference calls, document on providers’ behalf, and coordinate resulting transfer needs.
Assist with patient phone triage when needed during shifts between 0000 and 0800.
Serve as a resource to stakeholders regarding EMTALA regulations for emergency department transfers.