Remote RN Telephone Triage Nurse – Compact License + IL, MA, NY, MN, DC Required

Call 4 Health

2d•Remote

About The Position

The Registered Nurse (RN) will play a crucial role as a physician extender within the healthcare team, operating in a remote capacity. In this role, the RN will support providers by efficiently managing Electronic Health Records (EHR), addressing patient inquiries, and delivering clinical guidance to ensure optimal patient care. This position involves responding to calls for a multi-state nurse triage telephone service, managing inbound and outbound patient calls, triaging patient needs, conducting follow-ups, and facilitating effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and team effectiveness.

Requirements

Experienced Registered Nurses with an active Compact State RN License plus multiple state licenses.
Active IL, MA, NY, MN, and DC licenses are highly preferred.
Additional active licenses in CA, NV, OR, AK, CT, and MI are required.
Open availability and flexibility to work days, nights, weekends, and rotating schedules based on business needs.
Bachelor's or Associate's Degree in Nursing.
Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
Previous telephone triage experience using electronic triage systems.
Demonstrated ability to collaborate effectively with peers, cross-functional teams, and leadership.
Exceptional empathy, patience, and active listening skills to understand and address patient needs effectively.
Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology to ensure complete and accurate patient documentation.
Highly organized, capable of handling and documenting at least four calls per hour during peak times.
Able to sit for extended periods, talk, and engage in active listening without visual contact with patients.
Occasional standing and the use of hands for operating office equipment are required, with infrequent stooping, kneeling, or crouching.
Ability to hear in normal range and wear a headset/ earpiece.
Good visual acuity to read computer screens, scripts, forms etc.
Able to work remotely at home in a private HIPAA compliant workspace.
Able to house company equipment needed to perform job.
Broadband Internet Access.
Participation (via telephone or video) in staff meetings.
Able to thrive in a fast-paced environment.
Demonstrated capability to maintain professional relationships with diverse personalities.
Must be flexible and adaptable to change, managing stress effectively.

Nice To Haves

Active IL, MA, NY, MN, and DC licenses are highly preferred.
Additional active licenses in CA, NV, OR, AK, CT, and MI are required.

Responsibilities

Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform.
Provide clinical assessment based on established protocols and triage patients by phone or through patient portal.
Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative.
Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
Screen and qualify patients for clinical trials. Perform follow-ups and patient education.
Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.