RN Team Coordinator

Group Health Cooperative of South Central Wisconsin•Madison, WI

8d•Onsite

About The Position

The RN Team Coordinator serves as a lead clinical resource in an ambulatory or specialty clinic, providing excellent, patient-centered nursing care. The role provides supervision and leadership to Patient Care Services staff and is responsible for the day-to-day operations of a patient care team, working collaboratively with other team coordinators and Clinic Managers. The coordinator supports nursing staff with clinic operations and performs clinical functions that may include telephone triage, patient education, direct patient care, anticipatory guidance, care coordination, and evaluation of nursing staff performance. The position works under the guidance and supervision of the Clinic Manager. Providers may delegate activities to the RN within the RN’s licensing and scope of practice in Wisconsin. The position is 0.80 FTE, or 32 hours per week, and is based at the East Clinic. It is regularly exposed to blood-borne pathogens, diseases, and cleaning and sterilization solutions. Travel to various work sites is required, and the employee is expected to provide personal transportation. GHC-SCW describes itself as a quality-driven cooperative focused on collaboration, community involvement, innovation, and belonging. Employees are expected to follow organizational and departmental policies, complete work to a high standard and in a timely manner, represent the organization positively, and promote its mission, vision, and values. GHC-SCW is an equal opportunity employer.

Requirements

Current licensure as a registered nurse in Wisconsin.
One to three years of professional nursing experience.
Possession of, or eligibility for, a valid Healthcare Provider CPR/AED certificate; certification must be obtained within four months of employment.
Ability to travel to various work sites and provide personal transportation. A valid Wisconsin driver license is required when operating a motor vehicle.
Knowledge of scientific nursing principles, methods, and techniques in an ambulatory setting, and current knowledge of nursing trends, techniques, and certifications.
Participation in pertinent continuing education courses.
Strong leadership, problem-solving, analytical, and guidance skills; ability to supervise staff and address problems individually and in small groups.
Ability to develop and monitor the professionalism, skill, and teamwork of assigned Patient Care Services staff.
Ability to perform a range of clinical skills, potentially including IV therapy, injections, allergy shots, and wound care, and to assist with clinic procedures.
Strong nursing assessment skills and ability to recognize symptoms and problems, prioritize changing patient conditions, and respond resourcefully and flexibly in emergencies.
Ability to educate patients and families about disease, care, treatments, and follow-up.
Excellent verbal communication and listening skills in person and by telephone.
Knowledge of interviewing techniques for gathering information.
Ability to maintain quality, safety, and infection-control standards.
Excellent customer service and interpersonal skills, cultural sensitivity, and ability to work with a diverse patient population.
Knowledge of, or ability to learn, MS Office, electronic medical record systems, and scheduling applications; ability to type at least 30 WPM with minimal errors.
Knowledge of medical records and appropriate documentation.
Basic understanding of, or ability to learn, reimbursement and insurance practices for medical care.
Ability to maintain good working relationships with patients and staff, work as a team member, maintain patient confidentiality, and understand HIPAA requirements.
Good organizational skills in delivering clinical care and ability to maintain a professional demeanor.
Ability to climb, stoop, kneel, and crouch; bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally; and stand and sit for prolonged periods. The role may require continuously standing and transporting, with occasional sitting.

Nice To Haves

Bachelor’s degree in Nursing from an accredited college or university.
Experience working in an ambulatory or clinic setting.
For assignment to a specialty area, knowledge and skills to provide patient care appropriate to the specialty.
At least one year of RN experience at Group Health Cooperative; strongly preferred.
Prior leadership or supervisory experience.
Experience with Epic Care EMR.

Responsibilities

Provide patient-centered ambulatory nursing care and serve as a lead clinical resource within an ambulatory or specialty clinic.
Supervise and provide leadership to Patient Care Services staff, including positive guidance, proactive coaching, and timely discipline.
Manage the day-to-day operations of a patient care team and collaborate with other team coordinators and Clinic Managers.
Serve as a resource to nursing staff regarding clinic operations.
Provide telephone triage, patient education, direct patient care, anticipatory guidance, and care coordination.
Evaluate nursing staff performance and monitor assigned staff’s professionalism, skills, and teamwork.
Perform clinical skills that may include IV therapy, injections, allergy shots, and wound care; assist with procedures performed in clinics.
Assess patients, recognize symptoms and problems, and prioritize changing patient conditions.
Educate patients and families about diseases, care, treatments, and follow-up.
Maintain quality, safety, infection-control, documentation, and patient-confidentiality standards.
Travel to various work sites as required.
Follow organizational and departmental policies and promote GHC-SCW’s mission, vision, and values.