RN Site Operations Manager

Central City Health • Detroit, MI

8d • Onsite

About The Position

Central City Health (CCH) is seeking an RN Site Operations Manager to provide operational leadership and oversight of day-to-day activities at an assigned clinical site. This role is responsible for staffing, scheduling, coverage, patient access, and efficient site operations. The RN Site Operations Manager will collaborate with clinical, nursing, and operational leadership to support effective patient flow, appropriate staffing, and coordinated clinical workflows, ensuring operational practices align with organizational standards. While active RN licensure is required, the primary focus is on site operations and workforce management, not direct clinical practice.

Requirements

• Active, unrestricted Michigan RN licensure required.
• BLS certified required.
• Minimum three (3) years’ healthcare operations or staffing/scheduling management experience.
• Demonstrated ability to manage front-desk/patient-access operations, including scheduling systems and coverage planning.
• Comfort operating with a primary reporting line to non-clinical (Front-End Operations) leadership while maintaining a professional, collaborative relationship with clinical/nursing leadership on practice questions.
• Understanding of the dynamics of individuals who have a history of homelessness, substance abuse issues, and mental illness.
• Ability to clarify assignments, establish priorities and communicate effectively.
• Ability to plan, direct, coach, motivate and evaluate the work of others.
• Demonstrated willingness to assume accountability, make decisions, supervise, coach, teach, counsel, and motivate others.
• Mastery of communication and team building skills necessary to lead meetings and make formal presentations.
• Mastery of writing skills required for grants, proposals, and reports, as well as management of complex dynamics.
• Ability to analyze the impact of Managed Care environment on the Programs and apply concepts to program operations.
• Ability to speak and write effectively using proper grammar and punctuation.
• Aptitude to manage multiple responsibilities efficiently within a broad scope of functional areas.
• Ability to influence others in an advisory/consultative/supervisory capacity.
• Must possess and maintain an acceptable background check clearance, certifications, licensures and/or training as required by Central City Health, federal/state/county agencies, and other entities.

Nice To Haves

• Direct clinical nursing experience preferred.

Responsibilities

• Own day-to-day staffing, scheduling, and coverage for Patient Access Representatives at the assigned site.
• Extend staffing and scheduling oversight to RN and Medical Assistant staff as clinical operations are established or expanded.
• Serve as the site-level escalation point for front-desk operational issues, including coverage gaps, scheduling conflicts, and patient-flow bottlenecks.
• Coordinate with the Call Center Supervisor on backup coverage for Patient Access Representatives across sites.
• Escalate nursing-practice-specific questions to the Nursing Director once that seat is filled.
• Report site-level operational metrics to the Chief Reimbursement & Front-End Operations Officer.
• Partner with clinical leadership at the site on operational support for clinical workflows, without holding clinical authority over their practice.
• Perform all other duties as assigned by the Leader.

Benefits

• Dental insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager