Site Operations Manager

Tailwind Deli News & Gifts Inc•Portland, ME

20h•$80,000 - $90,000•Onsite

About The Position

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time. Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home. We are seeking a dynamic and results-driven Site Operations Manager to lead our multi-revenue unit operation at the PWM Airport. In this role, you will be responsible for overseeing store employees, providing strategic direction, and implementing effective operational processes to deliver exceptional service. Must be able to lead a muti revenue unit setup and ensure quality across several potential brands. As an operations manager you should treat all employees equally and utilize a positive attitude to develop a supportive work environment. You must ensure smooth day-to-day operations while exemplifying our mission and values to meet the needs of all customers. You will work closely with the operations management team here to maintain compliance regulations at your location and hold your employees accountable to high performance standards.

Requirements

Successful experience managing staff and business operations in the Food and Beverage industry
Strong leadership and interpersonal skills
Utilize a thoughtful approach to decision making and consider input from various sources
Ability to multi-task and manage time effectively in a fast-paced environment
Exceptional problem-solving and communication skills
Ability to pass a background check
Must be 18+ years of age
Ability to work a minimum of 50 hours per week
Work some weekends, evenings, and holidays
Have reliable transportation and ability to be punctual

Responsibilities

Consult with the operations management team frequently to provide updates and inquiries
Work closely with the Human Resources department to complete various tasks
Ensure that all staff members are properly trained and equipped to perform their duties effectively
Maintain a clean and safe environment for guests and staff, adhering to all health and safety regulations
Develop an organized schedule weekly to ensure adequate coverage of all shifts
Handle customer complaints and resolve issues in a timely and professional manner
Responsible for monitoring as well as taking action to ensure food quality service standards are met
Manage cash deposits and change orders through the bank accurately
Review and approve invoices
Process customer refunds and conduct customer receipt research through the POS system to minimize discrepancies
Regulate temperatures, judge appearance as well as taste of products, check preparation methods to define quality
Confirm employee’s hours worked and process necessary time entry edits for payroll purposes
Regulate tip sharing in the POS system to ensure fair distribution among employees
Ensure safe, responsible and legal serving of all alcoholic beverages
Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program
Ensure stock levels are maintained by calculating inventory, initiating orders, and retrieving supplies
Meet Daily with all brand and revenue leaders at your location and ensure everything is functioning to business needs