RN Program Coordinator

UT Southwestern Medical Center • Dallas, TX

19h • Onsite

About The Position

The RN Program Coordinator provides comprehensive care coordination for patients with complex conditions across the continuum of care. This role serves as a key liaison among providers, patients, families, laboratories, pharmacies, and external agencies to ensure timely diagnosis, treatment, and long-term management. The coordinator also supports clinical operations, research initiatives, and patient advocacy within a multidisciplinary and academic care environment.

Requirements

• Bachelor's Degree in Nursing
• 3 years of nursing experience
• (RN) REGISTERED NURSE Licensure by Board of Nurse Examiners for the State of Texas Upon Hire
• (BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Nice To Haves

• Experience in complex clinical conditions, rare disease, or specialty care
• Prior care coordination or program coordination experience
• Additional experience may be considered in lieu of education requirements

Responsibilities

• Coordinates intake, evaluation, and longitudinal care for patients with complex conditions.
• Serves as the primary nursing liaison among multidisciplinary teams and external providers.
• Reviews referrals and ensures appropriate documentation and follow-up.
• Coordinates clinical testing, including prior authorizations, specimen collection, lab communication, and result tracking.
• Manages patient communication through calls, MyChart messages, and nurse visits.
• Monitors surveillance labs, communicates results to patients and providers, and maintains patient tracking databases.
• Facilitates transitions of care, including pediatric-to-adult clinic transitions and coordination with inpatient and outpatient services.
• Coordinates specialty clinic visits and multidisciplinary care plans.
• Obtains and integrates external medical records into the patient chart.
• Coordinates complex therapies, infusion services, and/or specialty medication management.
• Obtains prior authorizations for infusions, program-specific clinical procedures and treatments, and/or high-cost specialty medications.
• Communicates with pharmacies, infusion centers, home health agencies, and other ancillary services to ensure continuity of care.
• Assists with durable medical equipment orders and home health service coordination.
• Monitors, documents, and reports adverse reactions as needed.
• Provides education on disease processes, treatment plans, and long-term management.
• Serves as a consistent point of contact for patients and families navigating complex care.
• Assists patients in accessing financial assistance programs, including foundation, pharmaceutical, and government resources.
• Supports applications for Medicaid (Title XIX), newborn screening benefits, and other state/federal programs.
• Advocates for patients throughout enrollment and assistance processes.
• Maintains a database of program patients and track care metrics, including follow-up visits and lab compliance.
• Coordinates care with state health departments (e.g., Texas and Oklahoma) for program patients and newborn screening programs.
• Completes patient screening applications and ensure compliance with state requirements.
• Supports workflow development, program growth, and process improvement initiatives.
• Participates in multidisciplinary meetings, case reviews, and program development efforts.
• Coordinates lab specimen collection for research and testing.
• Supports clinical research activities, including research medication administration.
• Enters and tracks metabolic lab results and communicate findings to providers.
• Participates in academic initiatives, including conferences and educational activities.
• Assists with clinic and inpatient coordination as needed.
• Supports onboarding and training of new staff.
• Performs other duties as assigned to support departmental and program goals.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level