RN Poison Information Specialist (Uncertified)

Denver Health•Denver, CO

23h•$37 - $55

About The Position

We are recruiting for a mission-driven RN Poison Information Specialist (Uncertified) to join our team! At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency. The RN Poison Information Specialist works under general supervision, provides phone consultation and education to consumers and health care professionals regarding human and animal exposures to known & unknown medications, chemicals and other substances.

Requirements

Associate's Degree Required
RN-Registered Nurse - DORA - Department of Regulatory Agencies Required
1-3 years or more in a medical call center, public health, or other acute medical setting. Required
Basic computer knowledge/skills.
Good verbal and oral communication skills- fast and correct typing at 30 WPM, ability to create grammatically correct responses without any spelling errors.
Ability to comprehend, capture as well as interpret basic customer information.
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Ability to multi-task and make efficient use of resources.
Good social skills.
Ability to meet tight deadlines.
Attention to detail.
A sound knowledge of telephone etiquette.
Ability to comprehend and appropriately use medical terminology

Nice To Haves

Bachelor's Degree Preferred

Responsibilities

Asks direct questions to elicit information in order to assess patient’s status.
Obtains history of poisoning event including answers to who, what, when, where, how, and other relevant factors.
Follows basic poison management procedures and assess the case for home observation/treatment or referral to health care facility.
Provides first aid, poison prevention and basic treatment recommendations to the general public in easily understandable terms.
Provides clear understandable treatment recommendations to health care providers after demonstrating competency and when cleared to do so by supervisor.
Provides follow up calls for patient status, evaluates medical outcome.
Provides support and guidance with firm directions given in step-by-step order in a calm manner.
Manage and maintain queue awareness.
Refers cases to Poison Information Specialist or Certified Poison Information Specialist CSPI for assessment and/or management per established guidelines.
Performs basic mathematical calculations to determine mg/kg of ingested drugs/chemicals, calculates levels of toxicity and potential blood levels.
Collects demographic and other information to generate statistics on calls.
Documents notes in a clear and easily understood style.
Cases pass routine and other quality reviews including chart and tape audits and peer review.

Benefits

Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Tuition assistance, career advancement pathways, and professional development.
Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer