RN Poison Information Specialist - CSPI (Certified)

Denver Health•Denver, CO

2d•Remote

About The Position

We are recruiting for a mission-driven RN Poison Information Specialist - CSPI (Certified) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department RMPDS Poison Call Ctr Job Summary Position requires CSPI certification. We are not currently offering training. Position is remote but must reside in Colorado Under general supervision, provides emergency information and treatment recommendations by phone to consumers and health care providers. Promotes public and professional education in the field of toxicology. Provides consultation and supervision to Poison Information Providers (PIP).

Requirements

Bachelor's Degree Required
Two years of experience as a Registered Nurse in the areas of Emergency Medicine, Pediatrics, or Critical Care Required
RN-Registered Nurse - DORA - Department of Regulatory Agencies Required
Excellent verbal and written communication skills; uses interpretation services when needed to assist callers.
Ability to quickly learn and interpret medical, pharmacological, and toxicological information, and determine when escalation is necessary.
Ability to work in a fast and intense environment with minimal supervision, responding to multiple inquiries (multi-task), utilizing specialized resources, following specific protocols and accurately documenting all information received and provided.
Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions.
Knowledge of techniques, methods and competencies of clinical nursing practices.
Knowledge of safety principles in a non-patient care environment.
Knowledge of standards, policies and procedures of Denver Health and RMPDS as they pertain to nursing.
Demonstrates advanced Microsoft Office skills including Word, Excel, and Power Point.
Demonstrates advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases.

Nice To Haves

Poison Center or Contact Center with drug information and/or telephonic triage experience is preferred

Responsibilities

Rocky Mountain Poison Center (RMPC) call handling: manages hotline calls by using approved resources and documenting each call in database, triages the case via phone for home observation and treatment or referral to health care facility with subsequent guidance to health care providers.
Manages complex exposures including (but not limited to): multi drug or multi substance exposure; overdoses; intentional or therapeutic errors; drug information questions; adverse drug reactions; patients receiving advanced treatments or invasive procedures; laboratory findings involving high level interpretation (ex: ABGs); physicians requesting toxicology consultation; health care professionals requesting treatment recommendations; cases requiring referral to health care facility; designated “Red Flag” exposures; any case in which a PIP has questions or needs clarification or they (PIP) cannot handle
Uses client approved resources for corporate cases, addresses inquiries for lay public and healthcare professional in a timely, courteous and professional manner. Documents each call accurately and completely in poison center database in timely manner.
Meets poison center expectations on essential metrics.
Completes client, Denver Health, RMPDS, and RMPC training as assigned.
Ensures confidentiality of client, customer and patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care.

Benefits

generous paid time off
fully paid parental leave
exceptional retirement contributions
comprehensive health coverage
nationally recognized well-being programs
tuition assistance
career advancement pathways
professional development
meaningful financial advantages through loan forgiveness eligibility and employer contributions
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer