RN Phone Triage OBGYN Physician Practice

Franciscan Alliance•Lafayette, LA

10d•Onsite

About The Position

The RN Phone Triage is a person who thrives in a fast-paced, busy environment. This role requires the ability to efficiently answer calls, listen, and determine the best course of action throughout the day. The individual will manage voicemails and the in-basket to ensure each patient is assisted pleasantly and properly. Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for its mission of caring, with values of Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship extending to employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest, including over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care, with many of its 260+ locations being nationally recognized Centers of Health Care Excellence.

Requirements

Associate's Degree Nursing/Patient Care
Basic Life Support Program (BLS) - American Heart Association
Registered Nurse (RN) - State Licensing Board

Nice To Haves

Bachelor's Degree Nursing/Patient Care

Responsibilities

Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
Assist the patient by acquiring the appropriate appointment, as needed.
Record and maintain complete and accurate records of patient and physician communications regarding medical care, according to standard medical record documentation requirements.
Retrieve messages from phone mail in a timely manner and respond to patient needs, according to medical priority.
Document all incoming calls according to established department routine.
Follow through in a timely manner on patient requests.
Submit electronically/fax new prescriptions and refill prescriptions, according to Physician orders.
Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
Perform document scanning, as needed.
Acquire pre-certs/prior authorizations for patient needs.
Provide test results.