RN Phone Triage, Cardiology (Hyannis)

Cape Cod Healthcare•Hyannis, MA

1d•Onsite

About The Position

Under the direct supervision of the Physician or Operations/Practice Manager, this role assists in providing nursing care to office patients. The primary focus is triaging and evaluating patients, mainly via telephone calls and some walk-in patients. Responsibilities include obtaining major complaints and brief medical history, completing chart documentation, and informing the physician or nurse practitioner of patient symptoms or for guidance. The role also involves refilling medication orders, assisting other departments, responding to Codes, and answering general health questions. Triage of telephone calls with complete follow-through is essential. The position requires maintaining, ordering, and stocking pharmaceuticals, obtaining and transmitting reports from outside agencies, and maintaining patient rights and confidentiality. The nurse will serve as an advocate, provide a safe environment, participate in quality monitoring, assess learning needs, and act as a resource. Participation in nursing and staff meetings is expected. Additional duties may include secretarial/clerical tasks such as filing, copying medical records, answering phones, taking messages, and faxing. The role requires working cooperatively with co-workers and communicating politely with all personnel.

Requirements

Graduate of an accredited school of nursing
Currently licensed as a professional nurse in the Commonwealth of Massachusetts
Current Basic Life Support Certification
Experience of current office technology
Proficient in computer office applications

Nice To Haves

Minimum of two years experience in a clinical setting preferred

Responsibilities

Triage and evaluate patients, mainly via telephone calls and some walk-in patients.
Obtain major complaints and brief medical history when necessary, and complete chart documentation.
Inform physician or nurse practitioner of any patient symptoms that you have addressed and/or for guidance on resolving any issues, if necessary.
Obtain patient's current medication regimen and refill medication orders in the office or over the telephone under a physician's supervision and document same.
Assist other departments as needs; i.e. Coumadin Clinic with Lovenox instructions to patients, out of range INR results, etc.
Respond to Codes that are paged in the practice and assist with medical personal as needed.
Answer general health questions for patients via telephone or in office with advice, referral, or appointment under physician's direction.
Triage telephone calls with complete follow-through.
Maintain, order and stock necessary pharmaceuticals weekly.
Obtain verbal and written reports from outside agencies such as, VNA, radiology, or other physician's office with timely, concise transmittal to physician.
Maintain patient rights and confidentiality of information.
Serve as an advocate and provide a safe and secure environment.
Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
Assess personal and learning developmental needs and act as a resource person.
Participate in nursing and staff meetings and other activities which promote the growth and developmental of nursing and patient care.
Assist with secretarial/clerical duties as needed including filing incoming paperwork, copying medical records, answering phones, taking messages and faxing.
Perform other work related duties as requested/directed.
Work cooperatively with co-workers and communicate politely with department employees, patients, visitors and other personnel within and outside the hospital.