RN Phone Triage, Cardiology (Hyannis)

Cape Cod Healthcare•Hyannis, MA

1d•Onsite

About The Position

Under the direct supervision of the Physician or Operations/Practice Manager, this role assists in providing nursing care to office patients. The primary focus is triaging and evaluating patients, mainly via telephone calls and some walk-in patients. This includes obtaining major complaints and brief medical histories when necessary, and completing chart documentation. The role involves informing the physician or nurse practitioner of patient symptoms and seeking guidance when needed. Responsibilities also include obtaining and refilling patient medication regimens, assisting other departments, responding to medical emergencies within the practice, and answering general health questions. Maintaining and stocking pharmaceuticals, obtaining and transmitting reports from outside agencies, and ensuring patient rights and confidentiality are also key aspects of this position. The role requires participation in quality improvement initiatives, assessing personal learning needs, and contributing to nursing and staff meetings. Additionally, assistance with secretarial/clerical duties such as filing, copying records, answering phones, taking messages, and faxing may be required. The nurse will perform other work-related duties as requested and work cooperatively with colleagues and patients.

Requirements

Graduate of an accredited school of nursing
Currently licensed as a professional nurse in the Commonwealth of Massachusetts
Current Basic Life Support Certification
Experience of current office technology
Proficient in computer office applications

Nice To Haves

Minimum of two years experience in a clinical setting preferred

Responsibilities

Triage and evaluate patients, mainly via telephone calls and some walk-in patients; obtain major complaints (and brief medical history when necessary) and complete chart documentation.
Inform physician or nurse practitioner of any patient symptoms that you have addressed and/or for guidance on resolving any issues, if necessary.
Obtain patient's current medication regimen, refill medication orders in the office or over the telephone under a physician's supervision and document same.
Assist other departments as needs; i.e. Coumadin Clinic with Lovenox instructions to patients, out of range INR results, etc.
Respond to Codes that are paged in the practice and assist with medical personal as needed.
Answer general health questions for patients via telephone or in office with advice, referral, or appointment under physician's direction.
Triage telephone calls with complete follow-through.
Maintain, order and stock necessary pharmaceuticals weekly.
Obtain verbal and written reports from outside agencies such as, VNA, radiology, or other physician's office with timely, concise transmittal to physician.
Maintain patient rights and confidentiality of information.
Serve as an advocate and provide a safe and secure environment.
Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
Assess personal and learning developmental needs and act as a resource person.
Participate in nursing and staff meetings and other activities which promote the growth and developmental of nursing and patient care.
Assist with secretarial/clerical duties as needed including filing incoming paperwork, copying medical records, answering phones, taking messages and faxing.
Perform other work related duties as requested/directed.
Work cooperatively with co-workers and communicate politely with department employees, patients, visitors and other personnel within and outside the hospital.