Phone Triage RN- Cardiology department, Rhinebeck/ Kingston, NY

Northwell Health•Kingston, NY

1d•Onsite

About The Position

This position at Hudson Valley Cardiovascular is responsible for triaging patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action. The role serves as a liaison between the hospital, office, and referring physicians. The population served is based on the scope of services in the department. Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Requirements

Associates Degree in Nursing minimum, bachelor’s degree preferred.
Minimum 2-3 years of experience Nursing Triage or equivalent experience.
Knowledge of telephone-based clinical assessment techniques.
Knowledge of medical practice telephone triage protocols.
Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
Skill in using electronic medical records to check patient history.
Skill in using computerized medical information database during evaluation as guide to appropriate decision.
Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
Skill in IV administration.
Valid NYS RN License
Valid ACLS Certification
Valid BLS Certification

Nice To Haves

Cardiology/ICU/ED/OR experience preferred.

Responsibilities

Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.
Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
Confers with physician.
Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.
Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
Process prescription renewals as directed by physician orders.
Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.
Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians.
Enter these patients into the portal for rounding Cardiologists to see.
Participate on the Emergency Response Team.
Perform IV Lasix administration.
Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
Demonstrates regular, reliable and predictable attendance
Performs other duties as required