RN Patient Navigator Outpatient Neurology

Banner Health • Scottsdale, AZ

11d • Onsite

About The Position

The RN Patient Navigator in the Neurology Clinic provides comprehensive care coordination and individual support for patients, families, and caregivers throughout the neurological care journey. The role supports informed decision-making and a holistic, coordinated approach across the continuum of care, helping patients move through screening, diagnosis, treatment, and supportive care while identifying and addressing barriers to medical and psychosocial services.

The navigator collaborates with physicians, specialists, and other members of a multidisciplinary team to coordinate referrals, consultations, services, and care plans. The role provides information about diagnostic processes, treatment strategies, disease processes, expected side effects, and community resources, and supports patients and families during difficult decisions, including coordination of end-of-life care when needed. The position also contributes to patient-population process improvement and staff development to support high standards of clinical care.

This is a facility-based position for the opening team at Banner’s new Scottsdale facility, anticipated to open in February 2027. If selected, the employee will train at Banner University Medical Center in Phoenix until the new facility opens. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree in nursing or a related field.
• Current RN license in the state of practice.
• BLS certification.
• Typically five years of clinical experience.
• Excellent organizational skills and clinical knowledge of specialty care services and care coordination.
• Knowledge of legal and financial aspects of diagnostic and health services in the specialty area.
• Effective communication and writing skills.
• Good time-management skills.
• Knowledge of word-processing and database software applications.
• Ability to teach clinical and non-clinical personnel about care and diagnostic services.
• Good understanding of process improvement.

Nice To Haves

• Current certification in the specialty area.
• Prior case management experience.
• Additional related education and/or experience.

Responsibilities

• Assess patients’ plans of care and develop, implement, monitor, and document resource use and progress through care.
• Evaluate the medical necessity and appropriateness of care to optimize outcomes; serve as a liaison for referring physicians and assist with scheduling initial tests and consultations.
• Guide patients and families through diagnostic services, treatment, and care, coordinating disease care and appropriate referrals with physicians and providers.
• Ensure patients and families understand diagnostic processes, care strategies, and recommended actions; provide information about disease processes, expected side effects, and community resources.
• Evaluate patients’ functional abilities and limitations, determine whether intervention is needed, establish measurable patient-related treatment goals, implement plans of care, collaborate with patients and families on goals, initiate discharge planning, and recommend changes to referring orders.
• Support patients and families during difficult decision-making and coordinate end-of-life care when needed, providing emotional support.
• Support process improvement for patient populations and participate in staff development to maintain current practice standards and quality of care.
• Build collaborative relationships with physicians, payers, and other health care team members; collect and communicate timely information to meet utilization and regulatory requirements.
• Work independently within established procedures, consult a supervisor about unusual situations, and make care-coordination decisions across facilities and specialty practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level