RN Patient Navigator, Bariatric Clinical Unit - Main Campus

University Hospitals•Cleveland, OH

5d•Onsite

About The Position

RN Patient Navigators provide high-touch customer service to UH customers, building strong relationships while helping them navigate the healthcare system.

Requirements

Bachelor's Degree in Nursing (BSN)
5+ years in clinical medicine
Fluent in English both verbally and written
Comprehensive understanding of System and community resources and requirements for access.
High integrity level and ability to maintain confidentiality of sensitive data
Experience working multiple healthcare data sources that include Electronic Medical Record application(s), registration and scheduling systems, and medical claims systems.
Experience facilitating telephonic patient outreach.
Understanding of healthcare industry trends and Federal and Commercial insurance
Understanding of System and comments resources and requirements for patient access
Comprehensive understanding of various disease processes, and requirements and challenges of self-care.
Excellent verbal and written communication skills.
Proven time management and organizational skills
Demonstrated excellence in customer service with all stakeholders (patient, employer staff, providers, etc…)
Demonstrated ability to apply concepts, utilize sound judgment and work independently.
Ability to work within a team environment
Ability to handle multiple initiatives and priorities within a fast-paced environment.
Good computer skills with the ability to utilize Microsoft Office Products.
Registered Nurse (RN), Ohio and/or Multi State Compact License

Responsibilities

Coordination of care and access of specialty and general medicine care and screening.
Community resource referral, patient education, and navigation/entry point in to UH.
Actively participates in the process for operational improvement and quality improvement.
Involved in learning and self-improvement.
Provides leadership through communication, education and management.
Provides advocacy for the patient and family.
Tracks interventions and outcomes of patients and families who access UH.
Initiates and maintains positive relationships with co-workers and physicians.
Demonstrates commitment to the mission, vision and values of UH.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.